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- Tasks: Manage client relations and enhance customer experience for luxury fashion events.
- Company: Join Arlettie, a leader in luxury private sample sales in London and Paris.
- Benefits: Exciting start-up environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team and work with renowned fashion brands.
- Qualifications: Experience in luxury sales and excellent customer service skills required.
- Other info: Flexible role with a focus on creativity and client engagement.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Arlettie is the leader in organising luxury private sample sale events for some of the world's most renowned fashion houses across London and Paris. Our most loyal partners include Dior, Fendi, Givenchy, Hermès, Jimmy Choo, Kenzo, Lanvin, Ralph Lauren and many more.
We are looking for an energetic, selfâmotivated Client Relations Advisor to join our UK team, based in our showroom in Central London. This is an exciting opportunity for someone to join a startâup business from launch in the UK which will expand on its strong record of running successful events in Paris (ÂŁ50m turnover in 2018).
As a Client Relations Advisor, you will be responsible for managing the afterâsale service each week and will report to the Marketing Manager on VIP conversion campaigns and customer experience development.
Role and Responsibilities:- Managing the customer service inbox and contacting clients on a regular basis to provide updates regarding sales and special events
- Maintaining a working knowledge of the products and services offered at Arlettie
- Liaising directly with the Marketing Manager on customer experience feedback
- Brainstorming VIP conversion and campaign strategy
- Executing phoning campaigns and reporting campaign results
- Performing other jobârelated duties as assigned, within your scope of practice
- Previous experience as a sales assistant with a premium or luxury brand
- High customer service standards
- Experience with Microsoft Office Package
- Analytical approach with great attention to detail
- Strong interpersonal skills
- Flexible and able to work independently
Client Relations Advisor in London employer: ARLETTIE LONDON
Contact Detail:
ARLETTIE LONDON Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Client Relations Advisor in London
â¨Tip Number 1
Network like a pro! Reach out to people in the fashion industry, especially those connected to luxury brands. Attend events, join online forums, and donât be shy about asking for informational interviews.
â¨Tip Number 2
Show your passion for the brand! When you get the chance to chat with someone from Arlettie, make sure to express your enthusiasm for their events and the luxury fashion world. Itâll set you apart from the crowd.
â¨Tip Number 3
Prepare for the interview by researching Arlettieâs past events and understanding their customer base. This will help you tailor your answers and show that youâre genuinely interested in contributing to their success.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre serious about joining the team at Arlettie.
We think you need these skills to ace Client Relations Advisor in London
Some tips for your application đŤĄ
Show Your Passion for Luxury Brands: When writing your application, let your enthusiasm for luxury fashion shine through. Mention any relevant experience with premium brands and how it has shaped your customer service skills. We want to see that youâre genuinely excited about the role!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Client Relations Advisor position. Highlight your previous experience in sales and customer service, especially in luxury settings. We love seeing candidates who take the time to align their skills with our needs!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, as this is key in client relations. Remember, less is often more!
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, it shows youâre keen on joining our team right from the start!
How to prepare for a job interview at ARLETTIE LONDON
â¨Know Your Brands
Familiarise yourself with the luxury brands that Arlettie partners with, like Dior and Hermès. Understanding their products and ethos will show your genuine interest and help you connect better during the interview.
â¨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you delivered exceptional customer service. Highlight how you handled challenging situations and turned them into positive experiences, as this is crucial for a Client Relations Advisor.
â¨Be Ready to Discuss Campaign Strategies
Think about innovative ideas for VIP conversion campaigns. Be prepared to discuss how you would approach brainstorming and executing these strategies, as it shows your proactive mindset and creativity.
â¨Demonstrate Your Analytical Skills
Since the role requires an analytical approach, be ready to discuss how youâve used data to inform decisions in past roles. Bring examples of how attention to detail has led to successful outcomes in your work.
