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For Companies At a Glance
- Tasks: Be the friendly voice of Arla, resolving customer queries and collaborating with teams.
- Company: Join the UK's number one dairy company, Arla Foods.
- Benefits: Enjoy a competitive salary, 26 days holiday, and flexible benefits.
- Why this job: Make a real impact by delivering excellent customer experiences in a supportive team.
- Qualifications: Entry-level role; no experience needed, just a passion for helping others.
- Other info: Great growth opportunities with training to boost your career.
The predicted salary is between 25000 - 32000 ÂŁ per year.
Do you enjoy helping consumers and collaborating across teams to deliver first‑class service? Are you looking for a career within the UK's number one dairy company? Join Arla Foods as Customer Care Assistant and be the friendly, informed voice of our brands—resolving queries quickly, sharing insights with Marketing and QEHS, and keeping our customers delighted.
How you will make an impact
As a Customer Care Assistant, you will be the first point of contact for UK consumers and customers reaching out about Arla's product range. You'll play a key role in delivering timely, accurate, and professional support while working closely with our Marketing, Brand, and QEHS teams.
Responsibilities
- Process customer questions, requests, and complaints accurately and on time
- Draft customer care correspondence and reports, compiling key statistics
- Manage enquiries regarding product availability, complaints & price, ensuring effective resolution
- Liaise with production and other key stakeholders to resolve issues
- Maintain accurate customer records using digital systems and trigger relevant communications
This role reports into the Customer Care Team Leader and works closely with Brand, Marketing, and QEHS.
Qualifications
- Vocational/technical education or equivalent, with 0–2 years of experience (entry‑level friendly)
- Comfortable working with databases/CRM systems (e.g., Salesforce, Zendesk)
- Ability to learn new systems quickly and communicate clearly in both writing and speech
- Strong attention to detail, accuracy in administration and reporting
- Customer‑focused communicator—empathetic, clear, and timely; proactive problem‑solving and collaboration skills
Benefits
- Competitive salary
- 26 days of holiday plus bank holidays
- Matched pension contributions up to 6%
- Life assurance
- Flexible benefits
We're committed to supporting your growth and development, offering internal and external training opportunities. If you want to deliver excellent customer experiences and be part of a supportive team, please apply directly or contact Olivia Pine, Talent Acquisition Partner at Arla Foods, for more information.
The closing date for this position is the 7th April 2026 and only CVs sent directly via the link will be considered.
Shape the Future of Dairy. Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about.
Customer Care Assistant in Leeds employer: Arla
Contact Detail:
Arla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Assistant in Leeds
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Arla Foods. A friendly introduction can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Arla's products and values. Show us that you’re not just another candidate; you’re genuinely interested in being part of the team that delivers first-class service.
✨Tip Number 3
Practice your communication skills! As a Customer Care Assistant, you'll need to be clear and empathetic. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Arla team.
We think you need these skills to ace Customer Care Assistant in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Care Assistant role. Highlight any customer service experience and your ability to work with databases or CRM systems, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping customers and how you can contribute to our team at Arla Foods. Be sure to mention your problem-solving skills and teamwork experience.
Showcase Your Communication Skills: As a Customer Care Assistant, clear communication is vital. In your application, demonstrate your ability to communicate effectively in writing. This could be through examples of past correspondence or reports you've drafted.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right place and shows us you're serious about joining our team. Plus, it’s super easy!
How to prepare for a job interview at Arla
✨Know Your Stuff
Before the interview, make sure you’re familiar with Arla Foods and their product range. Research their values and recent news to show your genuine interest in the company. This will help you answer questions confidently and demonstrate that you’re a good fit for their team.
✨Practice Makes Perfect
Prepare for common customer service scenarios you might face as a Customer Care Assistant. Think about how you would handle difficult customers or resolve complaints. Practising these responses will help you articulate your problem-solving skills during the interview.
✨Show Off Your Communication Skills
As a Customer Care Assistant, clear communication is key. During the interview, focus on speaking clearly and empathetically. Use examples from your past experiences to illustrate how you’ve effectively communicated with customers or collaborated with teams.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows your enthusiasm and helps you understand if the company culture aligns with your values. Questions about training opportunities or team dynamics can be particularly effective.