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- Tasks: Assist passengers with luggage and provide excellent customer service at Stansted Airport.
- Company: Join a dynamic team at one of the UK's busiest airports.
- Benefits: Competitive pay, flexible shifts, and a vibrant work environment.
- Why this job: Be part of an exciting airport atmosphere while helping travellers on their journey.
- Qualifications: Positive attitude, physical fitness, and strong customer service skills required.
- Other info: Permanent position with opportunities for growth in the aviation industry.
The predicted salary is between 12 - 16 £ per hour.
Job Summary
Porter (luggage)
Primary Location - Stansted Airport
Contract Hours - Full Time / Part Time (split/shifts)
Industry Sector - Airport Ground Handling
Pay Rate - £12.21
Shifts - Early/Late
Experience: Preferred
Travel: Travel between each terminal will be required
Main Porter’s Duties & Responsibilities:
- Meet party on departure forecourt and escort luggage to the check-in desk
- On return journey, meet the party by the carousel and take luggage to a point of transport or a waiting relative.
Required Characteristics:
- Good Positive Attitude
- Physically fit and able to lift heavy loads
- Excellent customer service skills
- A current and valid ID/passport/Visa
- Proof of NI Number (NI Card, P45 or P60)
- A 5-year checkable employment/education history
- No unspent criminal convictions
Qualifications:
- General Security Awareness Training Required (GSAT)
- Manual Handling Training
- CRC
Job Type: Permanent
Job Type: Full-time
Pay: From £12.21 per hour
Work Location: In person
PORTER/ CUSTOMER SERVICE employer: ARL SERVICES UK LTD
Contact Detail:
ARL SERVICES UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PORTER/ CUSTOMER SERVICE
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of examples from your past experiences where you went above and beyond for a customer. We want to see that positive attitude shine!
✨Tip Number 3
Be ready for physical tasks! As a porter, you'll need to lift heavy loads, so make sure you're prepared to demonstrate your physical fitness. Maybe even do a mock luggage lift to show you're up for the challenge!
✨Tip Number 4
Show off your reliability! Bring along your ID, proof of NI number, and any relevant training certificates. This will help us see you're serious about the role and ready to hit the ground running!
We think you need these skills to ace PORTER/ CUSTOMER SERVICE
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your positive attitude aligns with our team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or handling luggage. We love seeing how your past roles have prepared you for this position, so be specific about your skills and achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Porter role at Stansted Airport.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ARL SERVICES UK LTD
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Porter. Familiarise yourself with tasks like escorting luggage and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this job heavily relies on customer interaction, think of examples from your past experiences where you provided outstanding service. Be ready to share these stories during the interview to showcase your ability to handle various situations with a positive attitude.
✨Be Prepared for Physical Questions
As a Porter, you'll need to be physically fit. Expect questions about your ability to lift heavy loads and manage the physical demands of the job. It’s a good idea to mention any relevant experience or training you have in manual handling.
✨Bring the Right Documents
Make sure you have all necessary documents ready for the interview, including your ID, proof of NI number, and any certificates for training like GSAT or Manual Handling. This shows you're organised and serious about the position.
