Service Desk Co-ordinator

Ashendon Recruitment is delighted to be supporting our client, a respected and long-established Building Services company on Bexley High Street , in their search for an experienced Service Desk Coordinator .

This is an excellent opportunity for someone who enjoys working in a fast-paced, client-focused environment and takes pride in providing outstanding service and operational support. You will play a vital role in coordinating maintenance activities, managing client requests, and ensuring high service standards are consistently met. The role is office-based, working as part of a busy team of two coordinators and three contract managers.

Key Responsibilities

• Act as the first point of contact for clients, handling maintenance requests, faults, ad hoc requests and service enquiries
• Log and manage all incoming service calls and job requests using the company\’s CAFM (Computer-Aided Facilities Management) system
• Prioritise and allocate work to engineers and subcontractors according to availability, skills, and location
• Monitor ongoing jobs to ensure completion within agreed SLAs (Service Level Agreements)
• Coordinate and track planned preventative maintenance (PPM) schedules
• Maintain accurate records of service calls, client communications, and engineer updates
• Raise purchase orders, process supplier paperwork, and update job costs in line with company procedures
• Provide regular updates to clients and issue completion reports or quotations when required
• Support the management team with reporting, compliance documentation, and general administrative duties

Skills and Experience

• Previous experience in a Service Desk , Helpdesk , or Scheduler role within building services, facilities management, or a similar technical sector
• Excellent organisational and multitasking skills, with the ability to manage multiple priorities effectively
• Confident communication skills, both written and verbal, and a professional telephone manner
• Proficient in Microsoft Office with experience using CAFM or service management systems (such as Vantify, Dwellent and Proactis)
• Good understanding of maintenance processes, PPMs, and reactive works is advantageous
• Attention to detail with a proactive, problem-solving approach

Personal Attributes

• Professional, dependable, and motivated with a positive attitude
• Strong team player who is also capable of working independently
• Customer-focused and committed to delivering high standards of service
• Calm, efficient, and adaptable under pressure