At a Glance
- Tasks: Engage with customers, enhance their shopping experience, and assist on the shop floor.
- Company: Join ARKET, a brand focused on simplicity and sustainability.
- Benefits: Enjoy a 25% staff discount and global development opportunities.
- Other info: Flexible hours and a dynamic team environment await you.
- Why this job: Be the friendly face of our brand and create memorable moments for customers.
- Qualifications: Passion for customer service and a willingness to learn are key.
The predicted salary is between 10 - 12 £ per hour.
As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand. You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor. Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.
Qualifications
- Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
- Action-oriented: Proactive and driven to take initiative and get things done with quality.
- Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others' perspectives and needs.
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- English language skills: Preferable but not mandatory.
- Understanding of store operations & customer service skills from previous retail experience.
- Confident in offering customers advice on fashion trends, materials, sizing etc.
Additional Information
This is a part-time position with a contract of 30 hours a week. Please apply by sending in your CV in English as soon as possible.
Right to Work: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.
Assessment Process: Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by an automated tool using predefined criteria set by H&M Group. The result may determine whether your application progresses further.
Under UK data protection law (UK GDPR / Data Protection Act 2018), you have the right to request a human review of any automated decision, to express your point of view, and to contest the outcome. To exercise these rights, contact [email protected].
Reasonable Adjustments: If you have a disability or health condition that affects your ability to complete the online assessment, we are required under the Equality Act 2010 to provide a suitable alternative. Requesting one will not disadvantage your application. Please contact [email protected].
Benefits: We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
Inclusion & Diversity: At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Company Description: ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments feature garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.
Sales Advisor 30h in London employer: ARKET
ARKET is an excellent employer that fosters a vibrant and collaborative work culture, particularly at its iconic Regent Street location. Employees benefit from a generous 25% discount across H&M Group brands, along with participation in the H&M Incentive Program, ensuring that hard work is recognised and rewarded. With opportunities for professional growth and a focus on enhancing customer experiences, ARKET is committed to developing its team members in a dynamic retail environment.
