At a Glance
- Tasks: Be the friendly face of our brand, assisting customers and enhancing their shopping experience.
- Company: Join H&M Group, a global leader in fashion retail committed to inclusivity and diversity.
- Benefits: Enjoy a 25% staff discount, flexible hours, and extensive development opportunities worldwide.
- Other info: This is a part-time role with a 30-hour contract; apply with your CV in English.
- Why this job: Create memorable moments for customers while working in a vibrant, supportive team environment.
- Qualifications: No prior experience needed; just bring your passion for fashion and a positive attitude!
As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.
You’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.
While previous experience in customer service and familiarity with fabrics are nice to have, they’re not mandatory.
Qualifications
- Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
- Action-oriented: Proactive and driven to take initiative and get things done with quality.
- Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
Preferable but not mandatory
- Understanding of store operations & customer service skills from previous retail experience
- Confident in offering customers advice on fashion trends, materials, sizing etc
Additional Information
This is apart-time position with a contract of 30hours a week.
Right to Work:This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.
Assessment Process:Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by anautomated tool using predefined criteria set by H&M Group. The result may determine whether your application progresses further.
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Company Description
ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.
Job Location
#J-18808-Ljbffr
Sales Advisor 30h in City of Westminster employer: ARKET
ARKET is an excellent employer that fosters a vibrant and collaborative work culture, particularly at its iconic Regent Street location. Employees benefit from a generous 25% discount across H&M Group brands, along with participation in the H&M Incentive Program, ensuring that hard work is recognised and rewarded. With opportunities for professional growth and a focus on enhancing customer experiences, ARKET is committed to developing its team members in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor 30h in City of Westminster
✨Tip Number 1
Familiarise yourself with the latest fashion trends and the brand's offerings. This will not only help you engage customers more effectively but also demonstrate your genuine interest in the role during any interactions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and providing them with a memorable experience.
✨Tip Number 3
Showcase your proactive nature by thinking of ways to enhance customer service. Consider how you might improve processes or routines in a retail environment, and be ready to share these ideas during your interview.
✨Tip Number 4
Emphasise your willingness to learn and adapt in your discussions. Highlight any past experiences where you've successfully collaborated with others, as teamwork is essential in creating welcoming shopping experiences.
We think you need these skills to ace Sales Advisor 30h in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills that align with the Sales Advisor role. Emphasise your ability to create welcoming experiences and your interest in fashion.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the brand and the role. Mention specific examples of how you've provided excellent customer service in the past and your proactive approach to enhancing customer experiences.
Showcase Your Communication Skills:In your application, demonstrate your strong communication skills. Use clear and positive language to convey your ideas and show your genuine interest in connecting with customers.
Highlight Your Team Spirit:Mention any experiences where you collaborated with others to achieve a common goal. This will reflect your ability to work well within a team, which is essential for the Sales Advisor position.
How to prepare for a job interview at ARKET
✨Show Your Customer Focus
As a Sales Advisor, your primary role is to connect with customers. During the interview, share examples of how you've previously engaged with customers and provided exceptional service. Highlight your genuine interest in understanding their needs and creating memorable experiences.
✨Demonstrate Proactivity
Employers are looking for candidates who take initiative. Discuss situations where you identified opportunities to enhance customer experiences or improve processes. This will showcase your proactive nature and willingness to go above and beyond.
✨Express Your Passion for Fashion
Since the role involves working with garments and trends, convey your enthusiasm for fashion. Talk about your favourite styles, current trends, or even how you keep up with the industry. This will help you stand out as someone who genuinely cares about the brand.
✨Emphasise Team Collaboration
The job requires working closely with a team, so it's essential to demonstrate your collaborative spirit. Share experiences where you successfully worked with others to achieve a common goal, showing that you're supportive and inclusive.
