Key Account Manager – Maternity Cover in Brighton

Salary: £30,000 – £42,500 dependent on experience + OTE

We are looking for an experienced Key Account Manager to join our multi-award-winning team, working across our varied client portfolio. You will be responsible for independently owning the client relationship and strategy across several key accounts, as well as supporting the Account Directors across a number of high value accounts. The role is critical to the growth of Arke Agency by delivering best-in‑class client satisfaction, efficient project delivery, and strategic account planning.

Who we are

Arke is a multi-award-winning, bold, and innovative digital marketing agency based in Brighton. We break norms and merge creativity with strategy to deliver campaigns and customer experiences that don’t just hit targets—they redefine them. Driven, curious, and unapologetically ambitious, we push boundaries to help our clients lead their industries while staying true to our values: Be Real, Be Curious, Be Bold.

Experience

• Seasoned Expertise: You bring a wealth of experience, with a proven track record of at least 3 years in account management, either on the client or agency side, working with diverse brands and organisations.
• Digital Knowledge: Your digital expertise is extensive, with a deep understanding of digital marketing strategies and experience in successfully managing complex digital projects, campaigns, and initiatives.
• Skilled Communicator: You are a skilled communicator, with a demonstrated ability to excel in client and internal communications. Your exceptional influencing and negotiation skills ensure successful relationship management.
• Client Growth Focus: You have a strong desire to nurture and expand existing client relationships while actively seeking out opportunities to cultivate new ones, driving revenue growth and client satisfaction.
• Financial Precision: You can provide accurate financial forecasting against client projects, growth plans, and invoice schedules. Your proficiency in financial management ensures that client targets are met.
• Commercial Strategist: You are commercially minded and skilled at crafting strategic client proposals across all elements of marketing services. Your proposals are not only compelling but also financially viable and attractive, ensuring that client relationships are mutually beneficial and contribute to the company’s growth.
• Strategic Leadership: You naturally assume a leadership role as a key stakeholder in client meetings, presentations, and pitches. Your confident presence and strategic insight set you apart.
• Challenger: You are comfortable having open and frank communication with clients and internally. If you aren’t comfortable or confident in the direction of progress, planning or strategy you can challenge backed by reason, evidence, experience and data.
• Client‑relationship builder: You develop client relationships with key decision makers at all senior and c‑suite levels across the business by delivering trusted, exceptional, service and value, ensuring your clients remain loyal and confident in Arke.
• Data‑Driven Decision Maker: Your decisions are informed by data and insights, enabling you to continuously optimise strategies and achieve exceptional outcomes for your clients.
• Crisis Management Skills: Your experience equips you with the ability to navigate and resolve crises or challenging situations whilst maintaining client confidence and trust.
• Industry Expert: You have a passion for the marketing industry, and you stay ahead of the curve with a strong appetite for knowledge about emerging trends and the future of our industry and clients.
• Creative Problem Solver: As a naturally creative thinker, you thrive on managing challenges as they arise, leveraging your problem‑solving skills to achieve your client’s objectives.
• Organisation: Your organisational skills are second to none, and you approach your role with a digital‑first mindset, ensuring seamless project management and client satisfaction.

Responsibilities

• Industry Expertise: Stay current with industry updates across Arke’s client base and within the marketing industry, focusing on account management, paid media, creative, and digital trends to provide strategic insights and recommendations to clients and the wider team.
• Client Project Ownership: Assume ownership and management of key client projects with budgets of...