At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for schools.
- Company: Join a dynamic team at Ark, dedicated to supporting education through technology.
- Benefits: Enjoy 27 days annual leave, professional development, and a generous pension scheme.
- Other info: Hybrid working with opportunities for growth and learning in a supportive environment.
- Why this job: Kickstart your IT career while making a real difference in the education sector.
- Qualifications: A passion for IT and good communication skills are essential.
The predicted salary is between 40000 - 45000 £ per year.
Reports to: IT Service Desk Manager
Location: Hastings (Hybrid Working; occasional multi-site working required)
Contract: Permanent
Pattern: Full Time (37.5 hours per week, shift rota between 07:00 - 18:00)
As the IT Service Desk Coordinator, you'll play a pivotal role in our team, operating remotely to deliver outstanding support to schools and the broader Ark IT community. Your focus will be on providing proactive and reactive assistance, ensuring seamless access to IT resources for all stakeholders.
What We're Looking For
- A strong interest in IT and a desire to build a career in technical support or service management
- Good communication and customer service skills
- Ability to manage workload and prioritise tasks effectively
- Proactive and willing-to-learn attitude
- An interest in technology and problem solving
- Ability to work effectively as part of a team
Key Responsibilities
- Providing first-line IT support to staff across the organisation
- Diagnosing and resolving common technical issues remotely
- Managing and progressing incidents and service requests through the ITSM platform
- Monitoring ticket queues and supporting SLA performance
- Maintaining clear communication with users throughout issue resolution
Desirable Experience
- Experience in a customer service, administration, retail, hospitality, or technical support environment
- Basic understanding of Microsoft 365
- Experience working within a school, Multi-Academy Trust, or service-driven organisation
- Understanding of IT support or service management principles
Qualification Criteria
- Right to work in the U.K.
- MTA or equivalent entry-level IT qualification (desirable)
- Motivated to work towards an ITIL Foundation certification
Benefits
- 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years’ service. This entitlement is pro rata for part-time employees. This entitlement excludes bank holidays
- Full office closure between Christmas and New Year
- As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year
- Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform
- Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests
Diversity and Inclusion
We aim to build a diverse and inclusive organisation where everyone – staff and students – can do their best work and achieve their full potential.
Safeguarding Statement
Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. Ark requires all employees to undertake an enhanced DBS check and to disclose any unspent criminal convictions, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
IT Service Desk Coordinator in London employer: ARK
At Ark, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises professional growth and development. As an IT Service Desk Coordinator in Hastings, you'll enjoy a hybrid working model, generous annual leave, and access to extensive training opportunities, all while contributing to a meaningful mission of supporting schools and the wider community. Join us to be part of a team that values your input and fosters a proactive approach to IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Coordinator in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ARK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ARK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ARK!
✨Direct Apply to ARK
Let's not forget to apply directly through the ARK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Coordinator in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ARK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ARK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ARK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
