At a Glance
- Tasks: Provide IT support across schools, troubleshoot tech issues, and manage support tickets.
- Company: Join Ark, an education charity dedicated to providing quality education for all children.
- Benefits: Enjoy 27 days annual leave, professional learning, and access to exclusive discounts.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Kickstart your IT career while making a positive impact in education.
- Qualifications: Basic IT knowledge and strong customer service skills are essential.
The predicted salary is between 30000 - 32000 £ per year.
About The Role
Reports to: Cluster IT Manager
Location: Pontefract (multi-site working required)
Contract: Permanent
Pattern: Full Time (37.5 hours per week, shift rota between 07:00 - 18:00)
We’re looking for a Junior IT Technician to join our IT Team to support the delivery of high-quality, customer-focused IT support across schools within the Ark IT service cluster. You will work closely with Onsite and Senior Technicians, developing your technical skills and confidence while contributing to day-to-day support activities.
Key Responsibilities
- Providing IT support across one or more schools, diagnosing and resolving common technical issues
- Managing and progressing support tickets in line with SLAs
- Take responsibility for day-to-day IT operations and service standards onsite
- Supporting devices including Windows, macOS and ChromeOS, troubleshooting basic network and connectivity issues
- Supporting classroom technology and AV equipment
What we’re looking for
- Strong customer service skills with the ability to communicate effectively with non-technical users
- Basic understanding of IT systems and troubleshooting
- Good communication and customer service skills
- Ability to manage workload across multiple sites and priorities
- Experience in a customer service or technical support environment (desirable)
Qualification Criteria
- ITIL 5 Foundation qualification or motivated to work towards one
- Right to work in the U.K.
Benefits
- 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3 years’ service. This entitlement is pro rata for part-time employees. This entitlement excludes bank holidays
- Full office closure between Christmas and New Year
- Opportunity to be part of The Pension Trust (Ark pension scheme) with employer contributions
- LGPS may be available depending on role, with a contributory arrangement
- Access to high-quality professional learning throughout your career
- Access to Ark Rewards scheme with savings from retailers, season-ticket/bike loans, gym discounts, and free eye tests
About Us
Ark is an education charity that exists to ensure all children, regardless of background, have access to a great education. Our network of 39 schools serves traditionally underserved communities in Birmingham, Hastings, London and Portsmouth, educating around 30,000 pupils with nearly 3,000 teaching staff. We incubate and scale innovative ventures, including Ark Curriculum Plus and Ark Start, beyond our network for the benefit of teachers, pupils and the education system. Ark recently moved to EdCity in West London, a not-for-profit development in partnership with Hammersmith & Fulham council. EdCity hosts mission-aligned organisations, training venues, events spaces and an innovation hub for the education sector.
Diversity and inclusion
We aim to build a diverse and inclusive organisation where everyone can do their best work. We want to reflect diverse perspectives across our organisation.
Safeguarding statement
Ark is committed to safeguarding and promoting the welfare of children and young people. All employees are subject to an enhanced DBS check. You are required to disclose any unspent convictions or cautions before appointment. Non-disclosure may lead to termination of employment. Disclosure does not necessarily bar employment depending on the nature and timing of the offence.
Please note we will be reviewing applications on an ongoing basis and this role may close earlier than advertised depending on the level of response. We encourage you to submit your application at your earliest convenience.
StudySmarter Expert Advice🤫
We think this is how you could land IT Junior Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ARK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ARK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ARK!
✨Direct Apply to ARK
Let's not forget to apply directly through the ARK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Junior Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ARK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ARK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ARK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
