At a Glance
- Tasks: Provide top-notch IT support and keep tech running smoothly in schools.
- Company: Join Ark Schools, a charity dedicated to transforming education for all children.
- Benefits: Gain valuable experience, earn certifications, and potential for a permanent role.
- Other info: Dynamic apprenticeship with opportunities for growth and diverse experiences.
- Why this job: Make a real difference in education while developing your IT skills.
- Qualifications: Passion for technology and willingness to learn.
Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life. Potential for a permanent role on completion of the apprenticeship. This role will have the opportunity to work with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined. Ark is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check. Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives.
Duties and Responsibilities:
- Assess incoming incidents and prioritise work according to timescales and processes.
- Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes.
- Carry out technical investigation support calls and escalation to the local technical team where issues require escalation.
- Maintain spare IT stock, warranties and software licences in accordance with the asset register.
- Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices.
- Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware.
- You may be asked to travel to the primaries during your apprenticeship.
The primaries are listed below:
- Carleton Park J&I School, Moxon Close, Pontefract, West Yorkshire, WF8 3PT
- De Lacy Primary School, Chequer field Lane, Pontefract, West Yorkshire, WF8 2TG
- Halfpenny Lane J, I & N School, Halfpenny Lane, Pontefract, West Yorkshire, WF8 4BW
- Larks Hill J&I School, Larks Hill, Pontefract, West Yorkshire, WF8 4RJ
- Northfield Primary School, Northfield Lane, South Kirkby, Pontefract, West Yorkshire, WF9 3LY
- Orchard Head J, I & N School, Orchard Head Lane, Pontefract, West Yorkshire, WF8 2NJ
- The Rookeries Carleton J, I & N School, Carleton Road, Pontefract, West Yorkshire, WF8 3NP
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician. Firebrand's course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
- CompTIA A+
- CompTIA Cloud Essentials+
- BCS Level 3 Award in IT Service Management & Business Processes
Monday - Friday. Shifts to be confirmed.
It Technician Apprentice (Ark Schools) in Leeds employer: ARK
Ark in Highgate is an exceptional employer that prioritises the development of its staff while fostering a supportive and inclusive work culture. Employees benefit from ongoing professional growth opportunities, collaborative teamwork, and the chance to make a meaningful impact on the lives of pupils with special educational needs and disabilities. Located in a vibrant community, Ark offers a rewarding environment where dedication and compassion are valued and encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land It Technician Apprentice (Ark Schools) in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ARK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ARK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ARK!
✨Direct Apply to ARK
Let's not forget to apply directly through the ARK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Technician Apprentice (Ark Schools) in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ARK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ARK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ARK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
