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- Tasks: Provide top-notch IT support and ensure tech equipment is always ready to go.
- Company: Join a leading education charity making a difference in Birmingham.
- Benefits: Enjoy generous annual leave, professional development, and a permanent contract.
- Why this job: Kickstart your IT career while helping others and gaining valuable experience.
- Qualifications: Strong communication skills and a passion for IT support.
- Other info: Great opportunity for growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading education charity is seeking a Junior IT Technician in Birmingham to provide excellent customer-centric support, ensuring IT equipment availability. The role includes assessing incidents, maintaining records, and escalating technical issues.
Ideal candidates will have strong communication skills and a commitment to working towards ITIL V3 qualification. This position offers a permanent contract with full-time hours, along with generous benefits such as annual leave and professional development opportunities.
Junior IT Technician - Proactive IT Support in Birmingham employer: ARK
Contact Detail:
ARK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Technician - Proactive IT Support in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the IT field, especially those working in education charities. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking events. Bring examples of how you've solved IT issues in the past to impress potential employers.
✨Tip Number 3
Stay updated on IT trends! Being knowledgeable about the latest technologies and best practices will make you stand out. Plus, it shows your commitment to professional development, which is a big plus for employers.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities, and applying directly can give you an edge. Plus, it’s super easy to keep track of your applications and updates.
We think you need these skills to ace Junior IT Technician - Proactive IT Support in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant skills and experiences that match the Junior IT Technician role. We want to see how your background aligns with providing customer-centric support and your commitment to ITIL V3.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our mission. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at ARK
✨Know Your IT Basics
Brush up on your fundamental IT knowledge, especially around common issues and solutions. Be ready to discuss how you would approach troubleshooting various technical problems, as this will show your proactive mindset.
✨Showcase Your Customer Service Skills
Since the role is customer-centric, prepare examples of how you've successfully assisted users in the past. Highlight your communication skills and how you handle difficult situations with patience and professionalism.
✨Familiarise Yourself with ITIL V3
Even if you’re not yet certified, having a basic understanding of ITIL V3 principles can set you apart. Be prepared to discuss how these practices can improve IT service management and your commitment to pursuing the qualification.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions about the team dynamics, the tools they use, or their approach to professional development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
