Junior IT Technician

We are looking for a Junior IT Technician to join our IT Team in West London to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined. This is a great opportunity for someone to join the team who is able to collaborate with others to achieve high standards of end user satisfaction and demonstrate a proactive approach in building relationships with others.

The Junior IT Technician will report into the IT Cluster Manager. This role is currently operating in our West London Office on a permanent basis working full time. First-round interviews will be conducted virtually during the application period, so we encourage early submissions. Second-round interviews will be held in person during the week commencing 18th August 2025.

• Manage workload and relationships over several schools
• A logical approach to problem solving and coordination of the information gathered to assist the technical team where necessary
• Log/update or remove asset register information relating to kit when it is moved/deployed or disposed of within the school
• Escalate issues impacting on your ability to meet specific objectives to the IT Cluster Manager ensuring issues are flagged in a timely manner
• Provide additional support to end users as required
• Carry out basic technical investigation into support calls and escalate to the technical team where issues require escalation
• Maintain spare IT stock, warranties and software licences in accordance with the asset register
• Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware

• Motivated to work towards an ITIL V3 qualification
• Right to work in the UK

27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years’ service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays. Full office closure between Christmas and New Year.

As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year.

Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform. Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests.

About Us: Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life. Our network of 39 schools reaches traditionally underserved communities in Birmingham, Hastings, London and Portsmouth. We educate 30,000 pupils and have nearly 3,000 teaching staff across our network. We also incubate and scale innovative ventures, which we roll out beyond our network of schools for the benefit of teachers, pupils and the education system as a whole. Current Ventures include Ark Curriculum Plus, which equips teachers with the subject expertise needed to ensure students succeed, and Ark Start, a growing chain of nurseries offering affordable, high-quality early years education. Recently, Ark moved to new offices at EdCity – a unique not-for-profit development in West London, in partnership with Hammersmith.