At a Glance
- Tasks: Join our team to support students and enhance school operations.
- Company: Ark Victoria Academy, a friendly and diverse educational environment.
- Benefits: Enjoy wellbeing initiatives, fitness perks, and generous training opportunities.
- Other info: Be part of a diverse team committed to safeguarding and promoting student welfare.
- Why this job: Make a real difference in a fast-paced school setting while growing your skills.
- Qualifications: Experience in administration or customer service, with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Ark Victoria Academy is seeking an experienced Administrator to join our friendly and diverse Operational team. You will join the team of student administrators and will receive support and guidance from the Operations Director. The right candidate will be an excellent team player and will demonstrate their ability to work well under pressure, in a fast‑paced school environment. We are looking for an organised individual who will uphold the vision and ethos of the academy at all times, providing excellent customer service.
Qualifications:
- Experience of working as an administrator or in another customer service role
- Excellent administrative and organisational skills
- Competent user of Microsoft Office and confident to learn and use new technologies
If you are ready to add further value to our operations department and to work alongside a brilliant school leadership team, then you will find this job extremely rewarding.
Benefits:
- We take CPD seriously, which is why we offer twice the number of training days as standard
- Our school’s ‘Wellbeing Wednesdays’ are a great hit
- Our staff can take advantage of our on‑site fitness suite
- Access to Ark Rewards scheme offering up to £1,000 a year in savings from over 3,000 major retailers
- Interest‑free loans of up to £5,000 available for season tickets or a bicycle
- Gym discounts offering up to 40% off your local gym
Diversity and Inclusion Statement:
We aim to build a diverse and inclusive organisation where everyone – staff and students – can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective.
Safeguarding Statement:
Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non‑disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment – this will depend upon the nature of the offence(s) and when they occurred.
Administrator employer: ARK
Ark Victoria Academy is an exceptional employer that prioritises the professional growth and wellbeing of its staff. With a strong commitment to diversity and inclusion, the academy fosters a supportive work culture where team members can thrive in a fast-paced environment. Employees benefit from extensive training opportunities, wellbeing initiatives like 'Wellbeing Wednesdays', and access to a range of perks including gym discounts and financial support for commuting.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ARK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ARK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ARK:Your cover letter is your chance to shine! Tell us why you want to work at ARK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ARK!
How to prepare for a job interview at ARK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
