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- Tasks: Lead client projects in health and safety, providing innovative solutions and support.
- Company: Join Ark Workplace Risk, a leader in Operational Risk and Safety solutions.
- Benefits: Competitive salary, growth opportunities, and a supportive work environment.
- Why this job: Make a real impact on client success while driving change in a dynamic setting.
- Qualifications: Experience in health and safety, strong communication skills, and a passion for client success.
- Other info: Be part of a diverse team committed to excellence and innovation.
The predicted salary is between 60000 - 80000 £ per year.
Ark Workplace Risk is a consultancy and software company providing market-leading solutions in Operational Risk, Compliance and Safety to major and global organisations predominantly within the Residential and Commercial Property Sector, for over 30 years. Our goal is to deliver measurable benefits for our clients through innovation, partnership and customer success practices. QUOODA® is our Operational Risk, Compliance and Safety software platform, simple to implement and fully adaptable to meet your organisation’s evolving future demands.
About the Role
If you have a passion for driving success and thrive in a dynamic environment where solving complex client problems is of greatest importance, we want you to join our team. This is not just an opportunity to work strategically with mid-to-large clients on their safety programs, but to truly make a difference and have a positive impact on their success. As a senior member of our Customer Success Team, you will report into the Director of Risk and Compliance, and be at the forefront of our client interactions, serving as a Trusted Advisor and problem solver. You will work alongside a group of dedicated professionals who are equally committed to continuous improvement and driving change. In this role, your ability to provide innovative solutions and troubleshoot effectively will be critical. You will have the autonomy to lead and manage external relationships while also being the hub of our internal operations. Your role will be pivotal in exceeding client expectations and driving their success.
Key Responsibilities Include:
- Implement client projects and programmes with high-level advocacy.
- Designing management reports and predictive analytics for clients.
- Create customer success by managing and reviewing a highly configurable digital software enterprise platform.
- Undertake gap analysis of processes for improvement and better management of our clients' systems.
- Identify and implement client initiatives and new ways of working.
- Prepare and document technical requirements, proposals, schedules and client interactions.
- Preparation of scopes and methodologies including liaison with technical team and the clients.
- Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
- Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required.
- Adopting the role of Trusted Advisor so that our clients have confidence, resilience, and can thrive.
- Providing decision support to clients: strategically as well as on day-to-day matters.
- Creating compelling presentations to communicate ideas, plans, reporting tools and software user journeys.
- Working with the software support team to achieve clients' operational and strategic goals.
- Stay up to date with new capabilities, features and product launches and provide valuable product feedback to management.
You will have:
- Qualifications in H&S and fire safety, including membership of a recognised industry body e.g., CMIOSH or MIIRSM or working towards (minimum Cert IOSH).
- A strategic and goal-orientated mindset with the ability to lead, engage and manage client accounts and delivery programmes.
- An ability to convey information and simplify it for clients.
- An ability to learn new topics quickly.
- A passion to succeed, and a love of winning.
- Drive to build successful client portfolios and deliver the Gold Standard of service and solutions.
- At least 5 years’ experience in a client-facing role that included advising clients on their health, safety, and fire safety objectives on a programme level, helping them to make the right decisions and supporting them with execution.
- 2 years’ experience in an in-house role would be advantageous to walk in a client’s shoes.
- Experience with taking a requirement and preparing a proposal through to brief across complex assignments.
Why Work for Us
Ark is a market leader providing an innovative suite of Professional Service Solutions, Outsourcing and future-proofed Software and Analytics to mid/major organisations in the UK. With over 500 global and premium brands trusting Ark to deliver smarter Risk, Compliance, Safety.
Join our team and take your career to new heights in a company that values your talent and fosters a growth mindset in a supportive environment. Apply now and be a part of our success story! We are committed to Equality, Diversity & Inclusion (ED&I) for everyone. All applicants will be treated fairly and without prejudice. No one will receive less favourable treatment or be discriminated irrespective of the following protected characteristics: Age, disability, gender reassignment (and identity), marriage and civil partnership status, pregnancy and maternity, race (including colour, nationality, ethnic or national origins), religion or belief, sex (formerly gender) and sexual orientation.
Lead Health & Safety Management Consultant in London employer: Ark Workplace Risk
Contact Detail:
Ark Workplace Risk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Health & Safety Management Consultant in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. Remember, they want to see how you can make a real difference!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can solve their problems. Keep it concise and impactful – think of it as your personal elevator pitch that highlights your unique value.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Lead Health & Safety Management Consultant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in health and safety management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: Since this role is all about solving complex client problems, share specific examples of how you've tackled challenges in the past. We love seeing innovative solutions and how you’ve made a positive impact!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ark Workplace Risk
✨Know Your Stuff
Make sure you brush up on your health and safety knowledge, especially around fire safety and compliance. Familiarise yourself with the latest regulations and best practices in the industry, as well as Ark Workplace Risk's QUOODA® platform. This will show that you're not just interested in the role, but that you’re genuinely passionate about making a difference.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully solved complex client problems in the past. Think about specific situations where you acted as a Trusted Advisor and how your innovative solutions led to positive outcomes. This will demonstrate your ability to think critically and strategically, which is key for this role.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage in a conversation. Ask insightful questions about their current projects, challenges they face, and how you can contribute to their success. This shows that you’re proactive and genuinely interested in their operations.
✨Communicate Clearly
Since the role involves conveying technical information to clients, practice simplifying complex concepts into clear, understandable terms. Use examples from your experience to illustrate your points. This will highlight your communication skills and your ability to connect with clients effectively.