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- Tasks: Support clients in implementing and managing safety programs while designing reports and analytics.
- Company: Join Ark Workplace Risk, a leader in operational risk and safety solutions.
- Benefits: Gain valuable experience in a dynamic environment with a focus on professional growth.
- Other info: Embrace a culture of equality, diversity, and inclusion.
- Why this job: Make a real impact by ensuring safety and compliance for major organisations.
- Qualifications: H&S qualification and 2 years in a client-facing role required.
The predicted salary is between 30000 - 40000 £ per year.
Ark Workplace Risk is a consultancy and software company delivering operational risk, compliance and safety solutions to major and global organisations, predominantly within the residential and commercial property sector.
As a member of the Customer Success Team, you will report to the Head of Customer Success and act as trusted advisor and problem solver to mid-to-large clients, supporting the implementation and ongoing management of safety programs.
Key Responsibilities:- Designing reports and predictive analytics for clients.
- Undertake gap analysis of processes for improvement.
- Preparation of technical proposals, schedules and client interactions.
- Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
- Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required.
- Work with the software support team to achieve client operational and strategic goals.
- Stay up to date with new capabilities, features and product launches and provide valuable product feedback to management.
- Support the onboarding of new clients and develop client relationships.
- Complete administrative tasks on Ark internal systems.
- Prepare and pull off reports using Microsoft programs and internal systems for internal and external use.
- Manage and report on the company CRM system.
- Proactively review and follow up on client proposals on behalf of the Customer Success team.
- Create and issue client proposals and quotations.
- Proactively follow up to request information to ensure that the full picture is available to internal teams and clients when required.
- Confidently ask questions and raise queries within the wider business.
- A qualification in H&S and/or Fire Safety, including membership of a recognised industry body (e.g., IOSH).
- A strategic and goal-oriented mindset with the ability to lead, engage and manage client accounts and delivery programmes.
- An ability to convey information and simplify it for clients.
- An ability to learn new topics quickly.
- A passion to succeed, and a love of winning.
- Drive to build successful client portfolios and deliver the Gold Standard of service and solutions.
- At least 2 years’ experience in a client-facing role that included advising clients on health, safety and fire safety objectives on a programme level.
- Experience with taking a requirement and preparing a proposal through to brief across complex assignments.
Ark is a market leader providing an innovative suite of professional service solutions, outsourcing and future-proofed software and analytics to mid-major organisations in the UK. We are committed to Equality, Diversity & Inclusion (ED&I) for everyone. All applicants will be treated fairly and without prejudice.
Health & Safety Administrator in London employer: Ark Workplace Risk
Contact Detail:
Ark Workplace Risk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health & Safety Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and safety field, attend industry events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching Ark Workplace Risk thoroughly. Understand their services and recent projects. We want you to show up as a knowledgeable candidate who can discuss how you can contribute to their success in risk and compliance management.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience in health and safety clearly and confidently. We suggest you highlight specific achievements and how they relate to the role of Health & Safety Administrator – this will make you stand out!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. We recommend reiterating your enthusiasm for the role and mentioning something specific from the interview to keep you fresh in their minds.
We think you need these skills to ace Health & Safety Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Health & Safety Administrator role. Highlight your relevant experience in health and safety, and don’t forget to mention any qualifications or memberships that align with what we’re looking for!
Showcase Your Client-Facing Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your experience in managing client relationships. Share specific examples of how you’ve successfully advised clients on health and safety objectives in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your skills and experiences, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ark Workplace Risk
✨Know Your Stuff
Make sure you brush up on health and safety regulations, especially those relevant to the residential and commercial property sector. Familiarise yourself with Ark Workplace Risk's services and how they align with client needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Client Skills
Since this role involves a lot of client interaction, prepare examples from your past experience where you've successfully managed client relationships or solved problems. Think about specific situations where you simplified complex information for clients, as this will demonstrate your ability to communicate effectively.
✨Be Ready for Technical Questions
Expect questions about technical proposals and gap analysis. Brush up on how to prepare reports and use predictive analytics, as these are key responsibilities. You might even want to practice explaining these concepts in layman's terms, so you can showcase your ability to convey information clearly.
✨Ask Insightful Questions
Prepare thoughtful questions about Ark's current projects, their approach to client success, and how they measure the effectiveness of their safety programs. This not only shows your interest in the company but also gives you a chance to assess if their values align with yours.