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- Tasks: Plan client visits and support the Client Service team in delivering top-notch service.
- Company: Join Ark, a leading Risk Compliance and Safety consultancy with a stellar reputation.
- Benefits: Enjoy 23 days of annual leave, hybrid work, and opportunities for growth.
- Why this job: Be part of a dynamic team that ensures client satisfaction and safety every day.
- Qualifications: Intermediate Microsoft Excel skills and experience with technology systems required.
- Other info: Great chance to develop client relationships and enhance your career in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Client Services Executive/Scheduler – London: City of London (Hybrid) 1 day per week in the office. Ark is a leading Risk Compliance and Safety consultancy responsible for keeping thousands of people safe each day. We are growing and expanding our Operations team due to the excellent reputation achieved by delivering superb service to our clients.
We are now looking for an exceptional scheduler to work as part of our Client Service team. The main aim of the Client Service team is to ensure the swift and efficient planning of all client and consultant engagements, reporting on efficiency, revenue and cost to keep our customers satisfied and to maintain profitability.
In addition, the role aims to ensure that our clients are supported fully in terms of contract management, service level management and maintaining and growing client goodwill leading to and maintaining high levels of customer retention.
Responsibilities:- Planning client site visits for a variety of compliance based work at least 6 weeks in advance
- Liaising with teams across the organisation, dealing with queries on behalf of clients, consultants and the Operations team.
- Supporting the on-boarding of new clients and developing client relationships
- Completing administrative tasks around creation of jobs on internal systems
- Preparing and pulling off reports using Microsoft Word and Excel for internal and external use
- Proactively following up to request information to ensure that the full picture is available to our consultancy team when they attend a site visit.
- Confidence to ask questions and raise queries within the wider business.
- Intermediate level Microsoft Excel and MS Office; must be able to pull together statistical reports
- Previous experience of technology systems for ticketing and document processing
- 23 days of annual leave, plus UK bank holidays
Client Services Executive/SchedulerNew in London employer: Ark Workplace Risk
Contact Detail:
Ark Workplace Risk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive/SchedulerNew in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online resources can help you feel more confident. Focus on showcasing your organisational skills and how you can contribute to client satisfaction.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from the interview to remind them of your conversation and reinforce your interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Ark.
We think you need these skills to ace Client Services Executive/SchedulerNew in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Executive/Scheduler. Highlight your experience in planning, client management, and any relevant tech skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our mission at Ark. Keep it engaging and personal – we love a bit of personality!
Show Off Your Tech Savvy: Since we're looking for someone with intermediate Excel skills, don’t forget to mention any specific projects or tasks where you've used these tools effectively. We want to know how you can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Ark Workplace Risk
✨Know Your Stuff
Make sure you understand the role of a Client Services Executive/Scheduler inside out. Familiarise yourself with Ark's services and how they ensure client satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Showcase Your Organisation Skills
Since the role involves planning client site visits and managing schedules, be ready to discuss your organisational skills. Prepare examples of how you've successfully managed multiple tasks or projects in the past, and highlight any experience with scheduling or using technology systems.
✨Excel at Excel
Given the importance of Microsoft Excel in this role, brush up on your skills before the interview. Be prepared to discuss how you've used Excel for reporting or data management in previous roles. If possible, bring along examples of reports you've created to demonstrate your proficiency.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about the team dynamics, the tools they use for scheduling, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
