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- Tasks: Lead client projects in fire, health, and safety, providing innovative solutions.
- Company: Join Ark Workplace Risk, a leader in operational risk and compliance solutions.
- Benefits: Competitive salary, supportive environment, and opportunities for career growth.
- Why this job: Make a real impact on client success while solving complex challenges.
- Qualifications: CertIOSH or equivalent, with 5+ years in client-facing roles.
- Other info: Be part of a diverse team committed to excellence and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Ark Workplace Risk is a consultancy and software company providing market-leading solutions in Operational Risk, Compliance and Safety to major and global organisations predominantly within the Residential and Commercial Property Sector, for over 30 years. Our goal is to deliver measurable benefits for our clients through innovation, partnership and customer success practices. QUOODA® is our Operational Risk, Compliance and Safety software platform. Simple to implement and fully adaptable to meet your organisations evolving future demands.
About the Role
If you have a passion for driving success and thrive in a dynamic environment where solving complex client problems is of greatest importance, we want you to join our team. This is not just an opportunity to work strategically with mid-to-large clients on their safety programmes, but to truly make a difference and have a positive impact on their success. As a senior member of our Customer Success Team, you will report into the Director of Risk and Compliance, and be at the forefront of our client interactions, serving as a Trusted Advisor and problem solver.
Key Responsibilities Include:
- Implement client projects and programmes with high-level advocacy.
- Designing management reports and predictive analytics for clients.
- Create customer success by managing and reviewing a highly configurable digital software enterprise platform.
- Undertake gap analysis of processes for improvement and better management of our clients systems.
- Identify and implement client initiatives and new ways of working.
- Prepare and document technical requirements, proposals, schedules and client interactions.
- Preparation of scopes and methodologies including liaison with technical team and the clients.
- Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
- Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required.
- Adopting the role of Trusted Advisor so that our clients have confidence, resilience, and can thrive.
- Providing decision support to clients: strategically as well as on day-to-day matters.
- Creating compelling presentations to communicate ideas, plans, reporting tools and software user journeys.
- Working with the software support team to achieve clients operational and strategic goals.
- Stay up to date with new capabilities, features and product launches and provide valuable product feedback to management.
You will have:
- Qualifications in H&S and fire safety, including membership of a recognised industry body e.g., CMIOSH or MIIRSM or working towards (minimum Cert IOSH).
- A strategic and goal-orientated mindset with the ability to lead, engage and manage client accounts and delivery programmes.
- An ability to convey information and simplify it for clients.
- An ability to learn new topics quickly.
- A passion to succeed, and a love of winning.
- Drive to build successful client portfolios and deliver the Gold Standard of service and solutions.
- At least 5 years’ experience in a client-facing role that included advising clients on their health, safety, and fire safety objectives on a programme level, helping them to make the right decisions and supporting them with execution.
- 2 years’ experience in an in-house role would be advantageous.
- Experience with taking a requirement and preparing a proposal through to brief across complex assignments.
Why Work for Us
Ark is a market leader providing an innovative suite of Professional Service Solutions, Outsourcing and future-proofed Software and Analytics to mid/major organisations in the UK. With over 500 global and premium brands trusting Ark to deliver smarter Risk, Compliance, Safety.
We are committed to Equality, Diversity & Inclusion (ED&I) for everyone. All applicants will be treated fairly and without prejudice.
Lead Management Consultant - Fire, Health & Safety (CertIOSH) employer: Ark Workplace Risk
Contact Detail:
Ark Workplace Risk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Management Consultant - Fire, Health & Safety (CertIOSH)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fire, health, and safety sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience and how it aligns with their needs. Use specific examples from your past roles to demonstrate how you can solve their complex problems.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like Ark Workplace Risk, and express your interest in working with them. A well-timed email can set you apart from the crowd.
✨Tip Number 4
Prepare for interviews by researching the company and its products, like QUOODA®. Understand their approach to client success and think of ways you can contribute. Tailor your responses to show how you can help them achieve their goals!
We think you need these skills to ace Lead Management Consultant - Fire, Health & Safety (CertIOSH)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in fire, health, and safety. We want to see how your skills align with our mission at Ark Workplace Risk!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled complex client issues in the past. We love seeing candidates who can think critically and provide innovative solutions!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to convey your qualifications and experiences. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Ark Workplace Risk
✨Know Your Stuff
Make sure you brush up on your knowledge of fire, health, and safety regulations. Familiarise yourself with the latest trends in operational risk and compliance, especially as they relate to the residential and commercial property sector. This will show that you're not just interested in the role but are genuinely passionate about making a difference.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved complex client problems. Think about how you can demonstrate your ability to be a Trusted Advisor and how your innovative solutions have led to client success. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Since you'll be liaising with clients and internal teams, practice explaining technical concepts in simple terms. You want to convey information effectively, so consider doing mock interviews with friends or family to refine your communication skills. Remember, clarity is key!
✨Be Ready to Discuss Software Solutions
Familiarise yourself with QUOODA® and other relevant software platforms. Be prepared to discuss how you would manage and review a digital software enterprise platform, and think about how you can contribute to its continuous improvement. Showing that you understand the tools at your disposal will set you apart.