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- Tasks: Support clients in implementing safety programs and design reports for improvement.
- Company: Join Ark Workplace Risk, a leader in operational risk and safety solutions.
- Benefits: Gain valuable experience in a dynamic environment with a focus on professional growth.
- Other info: Embrace a culture of equality, diversity, and inclusion.
- Why this job: Make a real impact in health and safety while working with diverse clients.
- Qualifications: H&S qualification and 2 years in a client-facing role required.
The predicted salary is between 30000 - 40000 £ per year.
Ark Workplace Risk is a consultancy and software company delivering operational risk, compliance and safety solutions to major and global organisations, predominantly within the residential and commercial property sector.
As a member of the Customer Success Team, you will report to the Head of Customer Success and act as trusted advisor and problem solver to mid-to-large clients, supporting the implementation and ongoing management of safety programs.
Key Responsibilities- Designing reports and predictive analytics for clients.
- Undertake gap analysis of processes for improvement.
- Preparation of technical proposals, schedules and client interactions.
- Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
- Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required.
- Work with the software support team to achieve client operational and strategic goals.
- Stay up to date with new capabilities, features and product launches and provide valuable product feedback to management.
- Support the onboarding of new clients and develop client relationships.
- Complete administrative tasks on Ark internal systems.
- Prepare and pull off reports using Microsoft programs and internal systems for internal and external use.
- Manage and report on the company CRM system.
- Proactively review and follow up on client proposals on behalf of the Customer Success team.
- Create and issue client proposals and quotations.
- Proactively follow up to request information to ensure that the full picture is available to internal teams and clients when required.
- Confidently ask questions and raise queries within the wider business.
- A qualification in H&S and/or Fire Safety, including membership of a recognised industry body (e.g., IOSH).
- A strategic and goal-oriented mindset with the ability to lead, engage and manage client accounts and delivery programmes.
- An ability to convey information and simplify it for clients.
- An ability to learn new topics quickly.
- A passion to succeed, and a love of winning.
- Drive to build successful client portfolios and deliver the Gold Standard of service and solutions.
- At least 2 years’ experience in a client-facing role that included advising clients on health, safety and fire safety objectives on a programme level.
- Experience with taking a requirement and preparing a proposal through to brief across complex assignments.
Ark is a market leader providing an innovative suite of professional service solutions, outsourcing and future-proofed software and analytics to mid-major organisations in the UK. We are committed to Equality, Diversity & Inclusion (ED&I) for everyone. All applicants will be treated fairly and without prejudice. No one will receive less favourable treatment or be discriminated irrespective of the following protected characteristics: Age, disability, gender reassignment (and identity), marriage and civil partnership status, pregnancy and maternity, race (including colour, nationality, ethnic or national origins), religion or belief, sex (formerly gender) and sexual orientation.
Health & Safety Administrator employer: Ark Workplace Risk
Contact Detail:
Ark Workplace Risk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health & Safety Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and safety field, attend industry events, and join relevant online groups. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Prepare for interviews by researching Ark Workplace Risk thoroughly. Understand their services and recent projects, so you can show off your knowledge and enthusiasm during the chat. It’ll make you stand out as a candidate who’s genuinely interested!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the role of Health & Safety Administrator. Highlight your client-facing experience and problem-solving abilities to demonstrate you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Ark Workplace Risk.
We think you need these skills to ace Health & Safety Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Health & Safety Administrator role. Highlight your relevant experience and qualifications, especially those related to health and safety, compliance, and client management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about health and safety and how your skills align with our needs. Be sure to mention any specific experiences that demonstrate your problem-solving abilities and client engagement.
Showcase Your Communication Skills: As a key part of the Customer Success Team, strong communication is essential. In your application, give examples of how you've effectively communicated complex information to clients or colleagues. We love seeing candidates who can simplify technical matters!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team at Ark!
How to prepare for a job interview at Ark Workplace Risk
✨Know Your Stuff
Make sure you brush up on health and safety regulations, especially those relevant to the residential and commercial property sector. Familiarise yourself with Ark Workplace Risk's services and how they align with client needs. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Client-Facing Skills
Since this role involves a lot of client interaction, prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your ability to simplify complex information for clients, as this is crucial for effective communication.
✨Prepare for Technical Questions
Expect questions that test your technical knowledge in health and safety. Be ready to discuss how you would approach gap analysis or prepare technical proposals. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the company's approach to client onboarding or how they measure success in their safety programs. It shows your genuine interest in the role and helps you gauge if it's the right fit for you.