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- Tasks: Plan client visits and support the Client Service team in delivering exceptional service.
- Company: Join Ark, a leading Risk Compliance and Safety consultancy with a stellar reputation.
- Benefits: Enjoy 23 days annual leave, health insurance, and a matched pension scheme.
- Why this job: Be part of a dynamic team that ensures client satisfaction and safety every day.
- Qualifications: Intermediate Excel skills and experience with technology systems are essential.
- Other info: Hybrid work model with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Overview: Client Services Executive/Scheduler – London: City of London (Hybrid) 1 day per week in the office. Ark is a leading Risk Compliance and Safety consultancy responsible for keeping thousands of people safe each day. We are growing and expanding our Operations team due to the excellent reputation achieved by delivering superb service to our clients. We are now looking for an exceptional scheduler to work as part of our Client Service team. The main aim of the Client Service team is to ensure the swift and efficient planning of all client and consultant engagements, reporting on efficiency, revenue and cost to keep our customers satisfied and to maintain profitability. In addition, the role aims to ensure that our clients are supported fully in terms of contract management, service level management and maintaining and growing client goodwill leading to and maintaining high levels of customer retention.
Responsibilities:
- Planning client site visits for a variety of compliance based work at least 6 weeks in advance.
- Liaising with teams across the organisation, dealing with queries on behalf of clients, consultants and the Operations team.
- Supporting the on-boarding of new clients and developing client relationships.
- Completing administrative tasks around creation of jobs on internal systems.
- Preparing and pulling off reports using Microsoft Word and Excel for internal and external use.
- Proactively following up to request information to ensure that the full picture is available to our consultancy team when they attend a site visit.
- Confidence to ask questions and raise queries within the wider business.
Qualifications:
- Intermediate level Microsoft Excel and MS Office; must be able to pull together statistical reports.
- Previous experience of technology systems for ticketing and document processing.
Benefits:
- 23 days of annual leave, plus UK bank holidays.
- Company pension scheme (Matched 5% contribution).
- Up to £800 discounts via Perkpal.
- Vitality Private Health Insurance, including membership to Vitality.
- 4x Salary Life Cover.
This is an exciting opportunity for a Client Services Scheduler wanting to take the next step. Please apply accordingly if you think this could be the next step in your career!
Client Services Executive/SchedulerNew employer: Ark Workplace Risk
Contact Detail:
Ark Workplace Risk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive/SchedulerNew
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Services Executive role.
✨Tip Number 2
Prepare for those interviews! Research Ark and understand their values and services. We want you to show how your skills align with their mission of keeping clients safe and satisfied. Practice common interview questions and have your own ready to ask!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from your conversation to remind them why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Services Executive/SchedulerNew
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Services Executive role. Highlight your experience with scheduling, client management, and any relevant tech systems you've used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a perfect fit for our team at Ark.
Show Off Your Excel Skills: Since intermediate Excel skills are a must, consider including examples of reports or data analysis you've done in the past. This will show us you can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ark Workplace Risk
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Services Executive/Scheduler. Familiarise yourself with the key tasks like planning client site visits and liaising with teams. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Excel Skills
Since the job requires intermediate Microsoft Excel skills, be prepared to discuss your experience with it. Bring examples of reports you've created or how you've used Excel to improve efficiency. If possible, practice pulling together a sample report to demonstrate your capabilities.
✨Demonstrate Your Communication Skills
As a scheduler, you'll need to communicate effectively with clients and internal teams. Think of examples where you've successfully managed client relationships or resolved queries. Highlighting your ability to ask questions and seek clarity will show that you're proactive and engaged.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
