At a Glance
- Tasks: Support clients in health and safety, driving success through innovative solutions.
- Company: Join Ark Workplace Risk, a leader in Operational Risk and Safety solutions.
- Benefits: Competitive salary, hybrid work, and a supportive growth-focused environment.
- Other info: Be part of a diverse team committed to excellence and continuous improvement.
- Why this job: Make a real impact on client success while developing your skills in a dynamic team.
- Qualifications: H&S qualification, client-facing experience, and a passion for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Health & Safety Administrator - FTC (Risk, Compliance & Safety Management)
3 Month Fixed Term Contract
Competitive Salary + Benefits
Hybrid
Greater London
Ark Workplace Risk is a consultancy and software company providing market-leading solutions in Operational Risk, Compliance and Safety to major and global organisations predominantly within the Residential and Commercial Property Sector, for over 30 years. Our goal is to deliver measurable benefits for our clients through innovation, partnership and customer success practices.
QUOODA® is our Operational Risk, Compliance and Safety software platform. Simple to implement and fully adaptable to meet your organisation's evolving future demands. Our refreshingly different approach results in high long-term client satisfaction. Our approach is grounded in real-world experience, deep in thinking about multi-dimensional challenges, collaborative in partnering with clients and pragmatic in thought leadership about what matters most in the sector.
About the Role:
If you have a passion for driving success and thrive in a dynamic environment where solving complex client problems is of greatest importance, we want you to join our team. This is not just an opportunity to work strategically with mid-to-large clients on their safety programmes, but to truly make a difference and have a positive impact on their success.
As a member of our Customer Success Team, you will report into the Head of Customer Success, and be at the forefront of our client interactions, serving as a Trusted Advisor and problem solver. You will work alongside a group of dedicated professionals who are equally committed to continuous improvement and driving change.
In this role, your ability to support with innovative solutions and troubleshoot effectively will be critical. You will have the autonomy to support with the management of external relationships while also being the hub of our internal operations. Your role will be pivotal in exceeding client expectations and driving their success.
If you are ready to take on the challenge of solving complex client problems, driving success, and making a real difference, we invite you to join our team and be part of our journey towards excellence.
Key Responsibilities Include:
- Designing reports and predictive analytics for clients.
- Undertake gap analysis of processes for improvement.
- Preparation of technical proposals, schedules and client interactions.
- Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
- Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required.
- Working with the software support team to achieve clients' operational and strategic goals.
- Stay up to date with new capabilities, features and product launches and provide valuable product feedback to management.
- Supporting the onboarding of new clients and developing client relationships.
- Completing administrative tasks on Ark internal systems.
- Preparing and pulling off reports using Microsoft programs and internal systems for internal and external use.
- Managing and reporting on the company CRM system.
- Proactively reviewing and following up on client proposals on behalf of the Customer Success team.
- Creating and issuing client proposals and quotations.
- Proactively following up to request information to ensure that the full picture is available to our internal teams and clients when required.
- Confidence to ask questions and raise queries within the wider business.
You will have:
- A qualification in H&S and/or Fire Safety, including membership of a recognised industry body e.g., IOSH or NEBOSH.
- A strategic and goal-orientated mindset with the ability to lead, engage and manage client accounts and delivery programmes.
- An ability to convey information and simplify it for clients.
- An ability to learn new topics quickly.
- A passion to succeed, and a love of winning.
- Drive to build successful client portfolios and deliver the Gold Standard of service and solutions.
- At least 2 years’ experience in a client-facing role that included advising clients on their health, safety, and fire safety objectives on a programme level, helping them to make the right decisions and supporting them with execution.
- Experience with taking a requirement and preparing a proposal through to brief across complex assignments.
Why Work for Us:
Ark is a market leader providing an innovative suite of Professional Service Solutions, Outsourcing and future-proofed Software and Analytics to mid/major organisations in the UK. With over 500 global and premium brands trusting Ark to deliver smarter Risk, Compliance, Safety.
Join our team and take your career to new heights in a company that values your talent and fosters a growth mindset in a supportive environment. Apply now and be a part of our success story! We are committed to Equality, Diversity & Inclusion (ED&I) for everyone. All applicants will be treated fairly and without prejudice. No one will receive less favourable treatment or be discriminated against irrespective of the following protected characteristics: Age, disability, gender reassignment (and identity), marriage and civil partnership status, pregnancy and maternity, race (including colour, nationality, ethnic or national origins), religion or belief, sex (formerly gender) and sexual orientation.
Health and Safety Administrator (FTC) in City of London employer: Ark Workplace Risk
Ark Workplace Risk is an exceptional employer that prioritises innovation and client success, offering a dynamic work environment in Greater London. With a strong commitment to employee growth, you will have the opportunity to develop your skills while working alongside dedicated professionals who value collaboration and continuous improvement. Our hybrid work model and focus on equality, diversity, and inclusion ensure that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Health and Safety Administrator (FTC) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and safety field, attend industry events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Ark Workplace Risk and their approach to client success. Familiarise yourself with their software platform, QUOODA®, and think about how your skills can contribute to their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting and providing innovative solutions, be ready to discuss past experiences where you’ve successfully tackled complex issues. Use the STAR method to structure your answers.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Health and Safety Administrator (FTC) in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Health and Safety Administrator role. Highlight your relevant experience in health and safety, and how it aligns with our mission at Ark Workplace Risk.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how your skills can solve complex client problems. Use specific examples from your past roles to show us your strategic mindset and client-facing experience.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and make sure your points are easy to understand. This will reflect your ability to convey information effectively to clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Ark Workplace Risk
✨Know Your Stuff
Make sure you brush up on health and safety regulations, especially those relevant to the residential and commercial property sector. Familiarise yourself with the QUOODA® platform and be ready to discuss how it can benefit clients.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex client issues in the past. Think about specific situations where your innovative solutions made a difference, as this role is all about being a trusted advisor and problem solver.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to convey information effectively to clients and internal teams, so being able to simplify complex ideas will set you apart.
✨Demonstrate Your Passion
Let your enthusiasm for health and safety shine through. Talk about why you love this field and how you’ve driven success in previous roles. A genuine passion for making a difference will resonate well with the interviewers.
