At a Glance
- Tasks: Be the friendly face of our academy and support our front office operations.
- Company: Join Ark Elvin Academy, a vibrant and welcoming educational environment.
- Benefits: Flexible hours, supportive team, and opportunities for personal growth.
- Other info: Commitment to safeguarding and a rigorous selection process ensures a safe environment.
- Why this job: Make a positive impact on visitors and contribute to a thriving school community.
- Qualifications: A Levels and good GCSEs in English and Maths required.
The predicted salary is between 20000 - 25000 £ per year.
As an Ark Elvin Academy Receptionist, you will be the welcoming face of the academy and will provide a positive first impression to all visitors. You will provide general administrative support in the front office, as and when necessary.
Key Responsibilities:
- Ensuring that visitors are welcomed into a friendly, professional environment and recorded in line with procedures.
- Deal effectively with academy post and maintain electronic mail systems ensuring that information is passed to relevant staff in a timely manner.
- Ensure that queries are dealt with effectively, taking the initiative to identify and handle issues that arise on behalf of the leadership team and others.
- Use of Bromcom and Outlook to enable effective communication.
- Liaise with colleagues and external contacts at all levels of seniority with confidence, tact and diplomacy.
Essential experience:
- Of purchase ledger and accounts receivable procedures.
- Working with computerised financial systems.
- Experience of financial procedures, cash handling and cash security.
Qualification criteria:
- Right to work in the U.K.
- Educated to A Level standard and with good passes (A*-C grade) in English and Mathematics to at least GCSE level.
Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred.
Please note we will be reviewing applications on an on-going basis and this role may close earlier than advertised depending on the level of response. We strongly encourage you to submit your application at your earliest convenience.
Receptionist in Wembley employer: Ark Schools
ARK SCHOOLS is an exceptional employer that prioritises the growth and development of its staff, offering competitive salaries above the main pay scale and extensive training opportunities. With a strong commitment to inclusivity and a vibrant work culture, employees are encouraged to inspire students through engaging lessons in a supportive environment. This role not only allows for personal fulfilment but also contributes to a meaningful educational experience for students.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Wembley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ark Schools. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ark Schools before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Wembley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ark Schools:Your cover letter is your chance to shine! Tell us why you want to work at Ark Schools specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ark Schools!
How to prepare for a job interview at Ark Schools
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
