Receptionist

Main purpose of the job:

As the Receptionist, you will be the welcoming face of the school and will provide a positive first impression to all visitors, students and staff, and provide general administrative support.

Duties and Responsibilities:

• Act as the school’s main receptionist, providing a first point of contact for all incoming communications to ensure that they are answered in a timely and professional manner, presenting a positive image of the academy.
• Interacting with parents, carers, colleagues, and visitors to the school, at all levels of seniority, with confidence, tact, and professionalism.
• Ensure safeguarding procedures are followed for all visitors, including maintaining single central record and appropriately handling incoming calls and enquiries.
• Ensure that all communications are correctly logged and routed to their intended recipients, or an appropriate member of staff, to ensure a quick and effective communication system.
• Deal effectively with school post, receive deliveries, and maintain electronic mail systems ensuring that information is passed on to relevant staff in a timely manner.
• Ensure that queries are dealt with effectively, taking the initiative to identify and handle issues that arise on behalf of the leadership team and others.
• Support the admin team with administrative tasks.
• Ensure accurate MIS data entry.

Other:

• Actively promote the safety and welfare of our children and young people.
• Ensure compliance with Ark’s data protection rules and procedures.
• Liaise with colleagues and external contacts at all levels of seniority with confidence, tact, and diplomacy.
• Work with Ark Central and other academies in the Ark network, to establish good practice throughout the network, offering support where required.

This job description is not an exhaustive list, and you will be expected to carry out any other reasonable tasks as directed by your line manager.

Benefits:

• Twice as many training days as standard.
• Weekly staff training designed to meet the needs of the school.
• Coaching for every teacher.
• Access to high-quality, regular professional development.
• Subject-specific knowledge development.
• Free use of our leisure centre.
• Access to the school counsellor.

Diversity and inclusion:

We aim to build a diverse and inclusive organisation where everyone – staff and students – can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective.

Safeguarding statement:

Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred.