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- Tasks: Join our IT team to provide proactive support and ensure IT equipment availability.
- Company: Ark is an education charity dedicated to providing quality education for all children.
- Benefits: Enjoy 27 days annual leave, a workplace pension scheme, and discounts on gym memberships.
- Why this job: Be part of a mission-driven organisation that values diversity and offers professional growth opportunities.
- Qualifications: Motivated individuals aiming for an ITIL V3 qualification are encouraged to apply.
- Other info: Hybrid working available; first-round interviews conducted virtually.
The predicted salary is between 22700 - 30000 £ per year.
Job Description
Reports to:Â IT Cluster Manager
Location:Â Birmingham
Contract:Â Permanent
Pattern: Full time (8am – 4:30pm)
We are looking for a Junior IT Technician to join our IT Team in Birmingham to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.
Key Responsibilities:
- Assess incoming incident and prioritise work according to timescales and processes
- Keep accurate and timely records within the incident monitoring system making sure that the end user receives feedback at all times on the progress of faults and changes
- Carry out basic technical investigation into support calls and escalate to the technical team where issues require escalation
- Maintain spare IT stock, warranties and software licences in accordance with the asset register
- Escalate issues impacting on your ability to meet specific objectives to the IT Team Leader ensuring issues are flagged in a timely manner
Knowledge & Skills:
- School working practices and policies
- Data Protection Legislation
- Excellent written and oral communication skills
- Excellent numerical skills
- Understands the importance of confidentiality and discretion
Qualifications:
- Motivated to work towards an ITIL V3 qualification
- Right to work in the UK
Junior IT Technician employer: Ark Schools
Contact Detail:
Ark Schools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Technician
✨Tip Number 1
Familiarise yourself with ITIL V3 principles, as this role is motivated towards that qualification. Understanding these concepts will not only help you in the interview but also demonstrate your commitment to professional development.
✨Tip Number 2
Research Ark's mission and values thoroughly. Being able to articulate how your personal values align with their commitment to education and community can set you apart during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide examples of how you've successfully resolved technical issues in the past. This will showcase your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Network with current or former employees of Ark if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Junior IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Junior IT Technician role. Focus on customer service, problem-solving abilities, and any technical skills you possess.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at Ark and how your values align with their mission in education.
Highlight Relevant Qualifications: If you have any IT qualifications or certifications, such as ITIL V3, be sure to mention them prominently. This shows your commitment to professional development and readiness for the role.
Showcase Soft Skills: In your application, emphasise your ability to collaborate and build relationships, as these are key aspects of the role. Provide examples of how you've successfully worked in teams or supported others in previous positions.
How to prepare for a job interview at Ark Schools
✨Research the Company
Before your interview, take some time to learn about Ark and its mission. Understanding their commitment to education and community will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Junior IT Technician, you'll need to tackle various technical issues. Prepare examples of past experiences where you've successfully solved problems or provided support, highlighting your logical approach and ability to work under pressure.
✨Prepare for Technical Questions
Expect questions related to IT support and troubleshooting. Brush up on common technical issues and solutions, and be ready to discuss your familiarity with ITIL V3 principles, as this is a key requirement for the role.
✨Demonstrate Team Collaboration
This role involves working closely with others across multiple schools. Be prepared to discuss how you've collaborated in previous roles, focusing on your communication skills and ability to build relationships with colleagues and end users.
