At a Glance
- Tasks: Provide IT support in schools, troubleshoot tech issues, and manage support tickets.
- Company: Join a supportive team dedicated to enhancing educational technology.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a flexible work environment.
- Other info: Opportunity for growth with potential ITIL certification support.
- Why this job: Kickstart your IT career while making a difference in students' learning experiences.
- Qualifications: Basic IT knowledge, strong communication skills, and a proactive attitude.
The predicted salary is between 22000 - 28000 £ per year.
Responsibilities
- Providing IT support across one or more schools, diagnosing and resolving common technical issues
- Managing and progressing support tickets in line with SLAs
- Maintaining clear communication with users throughout issue resolution
- Supporting devices including Windows, macOS and ChromeOS, troubleshooting basic network and connectivity issues
- Supporting classroom technology and AV equipment
- Assisting with device rollouts, upgrades, and IT projects
A strong interest in IT and a desire to build a career in technical support
- Basic understanding of IT systems and troubleshooting
- Good communication and customer service skills
- Ability to manage workload and prioritise tasks
- A proactive and willing-to-learn attitude
Knowledge & Skills
- Understanding of IT support in a multi-user environment
- Knowledge of data protection and information security principles
- Strong written and verbal communication skills
- Ability to maintain confidentiality and professionalism
Qualification Criteria
- ITIL 5 Foundation qualification, or motivated to work towards one
- Right to work in the U.K.
Junior IT Technician in City of Westminster employer: Ark Schools
As a Junior IT Technician, you will thrive in a supportive and collaborative work environment that values your growth and development. Our company offers comprehensive training opportunities, a strong emphasis on teamwork, and a commitment to maintaining a positive workplace culture. Located within a vibrant educational setting, you will have the chance to make a meaningful impact while enjoying the benefits of working in a dynamic and innovative atmosphere.
We think you need these skills to ace Junior IT Technician in City of Westminster
IT Support
Technical Troubleshooting
Windows Support
macOS Support
ChromeOS Support
Network Troubleshooting
AV Equipment Support
