At a Glance
- Tasks: Be the friendly face of our academy, welcoming visitors and supporting staff.
- Company: Join Ark Victoria Academy, a diverse and supportive educational environment.
- Benefits: Enjoy training days, gym discounts, and savings through our rewards scheme.
- Other info: We value diversity and inclusion, ensuring everyone can thrive.
- Why this job: Make a real difference in a fast-paced school setting while developing your skills.
- Qualifications: Previous receptionist or customer service experience and strong organisational skills.
The predicted salary is between 12 - 15 £ per hour.
Ark Victoria Academy is seeking an experienced Receptionist to join our friendly and diverse Operational team. You will be the front‑facing representative of the Academy, dealing with visitors, pupils, staff and other stakeholder groups. You will work with the student administrators and receive support and guidance from the Office Manager.
The right candidate will be an excellent team player, able to work well under pressure in a fast‑paced school environment, organised and committed to upholding the vision and ethos of the academy at all times while providing excellent customer service.
The successful candidate will:
- Have experience of working as a receptionist or in another customer service role
- Have excellent administrative and organisational skills
- Be a competent user of Microsoft Office and confident to learn and use new technologies
If you are ready to add further value to our operations department and work alongside a brilliant school leadership team, then you will find this job extremely rewarding.
Benefits:
- We take CPD seriously, offering twice the number of training days as standard
- Wellbeing Wednesdays – get in touch to find out more
- On‑site fitness suite
- Access to Ark Rewards scheme offering up to £1,000 a year in savings from over 3,000 major retailers
- Interest‑free loans of up to £5,000 available for season tickets or bicycles
- Gym discounts offering up to 40% off your local gym
Safeguarding statement: Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. Ark requires all employees to undertake an enhanced DBS check and to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974. Disclosure of a criminal background will not necessarily debar employment, but will depend on the nature and timing of the offence(s).
Diversity and inclusion: We aim to build a diverse and inclusive organisation where everyone – staff and students – can do their best work and achieve their full potential.
Please note we will be reviewing applications on an ongoing basis and this role may close earlier than advertised depending on the level of response. We strongly encourage you to submit your application at your earliest convenience.
Receptionist (Part-time) in Birmingham employer: Ark Schools
Ark Victoria Academy is an exceptional employer that prioritises the professional development and wellbeing of its staff, offering extensive training opportunities and a supportive work environment. With initiatives like Wellbeing Wednesdays and access to an on-site fitness suite, employees can thrive both personally and professionally while contributing to a diverse and inclusive community dedicated to nurturing young minds. Joining our team means being part of a rewarding mission, where your role as a Receptionist will be valued and impactful within a vibrant school setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Part-time) in Birmingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Ark Schools and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Ark Schools and let us see your personality shine through!
We think you need these skills to ace Receptionist (Part-time) in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Ark Schools.
Get Familiar with Our Brand:Before applying, take some time to learn about Ark Schools and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Ark Schools
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Ark Schools.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Ark Schools will surely appreciate.
