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- Tasks: Provide proactive IT support and ensure equipment availability.
- Company: Educational organisation with a focus on technology and growth.
- Benefits: Full-time position with opportunities for professional development.
- Why this job: Join a dynamic team and kickstart your IT career with real impact.
- Qualifications: Strong communication skills and a desire to learn ITIL.
- Other info: Permanent role based in Birmingham with great career prospects.
The predicted salary is between 30000 - 42000 £ per year.
An educational organization is seeking a Junior IT Technician to join their IT Team in Birmingham. The role involves providing proactive and reactive support for IT equipment, ensuring continuous availability per defined SLA’s and KPI’s.
Key responsibilities include:
- Assessing incidents
- Maintaining records
- Collaborating with the technical team
Ideal candidates should possess excellent communication and numerical skills along with a motivation to pursue an ITIL V3 qualification. This is a full-time, permanent position based in Birmingham.
Junior IT Helpdesk Technician | ITIL Pathway in Birmingham employer: Ark Schools
Contact Detail:
Ark Schools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Helpdesk Technician | ITIL Pathway in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees in the organisation or similar roles on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to demonstrate our problem-solving skills and how we handle tricky situations under pressure.
✨Tip Number 3
Show off our communication skills! During interviews, make sure we explain our thought process clearly when discussing technical issues. It’s all about making complex stuff sound simple.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Junior IT Helpdesk Technician | ITIL Pathway in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Junior IT Helpdesk Technician role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your IT support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT and how you can contribute to our team. We love seeing enthusiasm and a genuine interest in pursuing an ITIL V3 qualification.
Show Off Your Communication Skills: Since this role involves collaborating with the technical team and providing support, make sure your application reflects your excellent communication skills. We appreciate clear and concise writing, so keep it professional yet friendly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team in Birmingham!
How to prepare for a job interview at Ark Schools
✨Know Your IT Basics
Brush up on your fundamental IT knowledge, especially around common issues and troubleshooting techniques. Be ready to discuss how you would handle specific scenarios, as this shows your proactive approach to problem-solving.
✨Familiarise Yourself with ITIL Concepts
Since the role involves an ITIL pathway, make sure you understand the key principles of ITIL V3. Be prepared to explain how these concepts can improve service delivery and incident management in a real-world context.
✨Showcase Your Communication Skills
As you'll be working closely with both technical teams and end-users, demonstrate your ability to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as this will highlight your interpersonal skills.
✨Prepare Questions for Them
Think of insightful questions to ask about the team dynamics, the tools they use, or their approach to IT support. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
