At a Glance
- Tasks: Manage charter bookings and ensure seamless delivery for high-value clients.
- Company: Join a growing private jet brokerage with a collaborative culture.
- Benefits: Competitive salary, remote work, structured training, and clear career progression.
- Other info: Enjoy a unique shift pattern with extended time off between rotations.
- Why this job: Break into private aviation and develop a long-term career in a dynamic industry.
- Qualifications: Strong organisational skills and excellent communication; experience in travel/logistics is a plus.
The predicted salary is between 32000 - 35000 £ per year.
This is an opportunity to join a growing private jet brokerage in a pivotal operational role, supporting the delivery of high-value charter flights for UHNW and corporate clients.
Working closely with the sales team, you will be responsible for managing the full post-sale process, ensuring every charter is executed seamlessly from confirmation through to completion. This role offers a genuine entry point into private aviation, with full training provided and clear progression opportunities into both sales and operational leadership positions. You will be joining a collaborative and fast-paced team where attention to detail, responsiveness, and client experience are critical to success.
For candidates with a background in logistics, travel, or aviation, this represents an excellent opportunity to build a long-term career within a high-growth and dynamic industry.
Key Responsibilities:- Managing the full lifecycle of charter bookings from confirmation through to completion
- Coordinating aircraft availability, permits, slots, and handling arrangements with global operators
- Monitoring flights in real time and proactively managing any changes or disruptions
- Acting as a key liaison between sales, operators, suppliers, and clients
- Supporting the sales team to ensure seamless delivery of booked charters
- Preparing and managing all trip-related documentation including contracts, invoices, and itineraries
- Coordinating suppliers such as FBOs, ground transport, and catering providers
- Ensuring all flights are delivered in line with safety, regulatory, and company standards
- Handling last-minute changes with professionalism, urgency, and a solutions-focused approach
- Experience within private aviation, charter brokerage, or high-end travel/logistics is beneficial but not essential
- Strong organisational skills with the ability to manage multiple live bookings simultaneously
- Excellent communication skills and confidence working with multiple stakeholders
- A calm and solutions-focused approach in high-pressure situations
- High attention to detail, particularly around documentation and compliance
- A proactive, team-oriented mindset with a strong focus on client experience
- Comfortable working in a fast-paced and operationally demanding environment
This role operates on a shift-based rota: 4 days on / 4 days off, 12-hour shifts (6am – 6pm and 6pm – 6am on a rotating basis). There is flexibility for candidates who prefer to work permanent night shifts. This structure offers extended time off between rotations but requires flexibility and comfort working outside standard hours.
What’s on Offer:- £32,000 – £35,000 base salary
- Fully remote working
- Structured training and onboarding into private aviation
- Clear progression opportunities into sales (broker roles) or operational leadership
- Opportunity to join a collaborative and high-performing team
- Long-term career development within a growing global industry
If you are looking to break into private aviation, develop a long-term career, and gain exposure to a high-value, fast-paced environment, this role offers a strong foundation with genuine progression opportunities.
Client Services Manager in Worcester employer: Ark Recruitment EST
Join a dynamic and growing private jet brokerage as a Client Services Manager, where you will be part of a collaborative team dedicated to delivering exceptional client experiences. With fully remote working options, structured training, and clear pathways for career progression into sales or operational leadership, this role offers a unique opportunity to build a rewarding career in the high-growth private aviation sector. Enjoy the benefits of a flexible shift pattern that allows for extended time off while working in a fast-paced environment that values attention to detail and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Worcester
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Ark Recruitment EST who are looking for fresh talent for roles like Client Services Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Ark Recruitment EST and give you a leg up for your Client Services Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Client Services Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Client Services Manager in Worcester
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Client Services Manager role at Ark Recruitment EST.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Client Services Manager position at Ark Recruitment EST.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Ark Recruitment EST.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Ark Recruitment EST's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Client Services Manager.
How to prepare for a job interview at Ark Recruitment EST
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Ark Recruitment EST.
