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- Tasks: Manage charter bookings and ensure seamless delivery for high-value clients.
- Company: Join a growing private jet brokerage with a collaborative culture.
- Benefits: Competitive salary, remote work, structured training, and clear career progression.
- Other info: Flexible shift patterns with extended time off between rotations.
- Why this job: Kickstart your career in private aviation with real impact and growth opportunities.
- Qualifications: Strong organisational skills and excellent communication; experience in travel/logistics is a plus.
The predicted salary is between 32000 - 35000 £ per year.
Location: UK Based (Remote)
Salary: £32,000 – £35,000 + monthly commission
Hours: Full Time (Shift Pattern) - 4 days on / 4 days off
About the Opportunity:
This is an opportunity to join a growing private jet brokerage in a pivotal operational role, supporting the delivery of high-value charter flights for UHNW and corporate clients. Working closely with the sales team, you will be responsible for managing the full post-sale process, ensuring every charter is executed seamlessly from confirmation through to completion. This role offers a genuine entry point into private aviation, with full training provided and clear progression opportunities into both sales and operational leadership positions. You will be joining a collaborative and fast-paced team where attention to detail, responsiveness, and client experience are critical to success.
Key Responsibilities:
- Managing the full lifecycle of charter bookings from confirmation through to completion
- Coordinating aircraft availability, permits, slots, and handling arrangements with global operators
- Monitoring flights in real time and proactively managing any changes or disruptions
- Acting as a key liaison between sales, operators, suppliers, and clients
- Supporting the sales team to ensure seamless delivery of booked charters
- Preparing and managing all trip-related documentation including contracts, invoices, and itineraries
- Coordinating suppliers such as FBOs, ground transport, and catering providers
- Ensuring all flights are delivered in line with safety, regulatory, and company standards
- Handling last-minute changes with professionalism, urgency, and a solutions-focused approach
What We’re Looking For:
- Experience within private aviation, charter brokerage, or high-end travel/logistics is beneficial but not essential
- Strong organisational skills with the ability to manage multiple live bookings simultaneously
- Excellent communication skills and confidence working with multiple stakeholders
- A calm and solutions-focused approach in high-pressure situations
- High attention to detail, particularly around documentation and compliance
- A proactive, team-oriented mindset with a strong focus on client experience
- Comfortable working in a fast-paced and operationally demanding environment
Working Pattern:
This role operates on a shift-based rota: 4 days on / 4 days off, 12-hour shifts (6am – 6pm and 6pm – 6am on a rotating basis). There is flexibility for candidates who prefer to work permanent night shifts. This structure offers extended time off between rotations but requires flexibility and comfort working outside standard hours.
What’s on Offer:
- £32,000 – £35,000 base salary
- Fully remote working
- Structured training and onboarding into private aviation
- Clear progression opportunities into sales (broker roles) or operational leadership
- Opportunity to join a collaborative and high-performing team
- Long-term career development within a growing global industry
Why This Role:
If you are looking to break into private aviation, develop a long-term career, and gain exposure to a high-value, fast-paced environment, this role offers a strong foundation with genuine progression opportunities.
Client Services Manager in Stoke-on-Trent employer: Ark Recruitment EST
Contact Detail:
Ark Recruitment EST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the private aviation industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show us you’re not just interested in the role, but also in being part of our team and contributing to our success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Client Services Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Client Services Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Services Manager role. Highlight any relevant experience in logistics, travel, or aviation to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about private aviation and how your background makes you a great fit for our team. Keep it engaging and personal.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, demonstrate your excellent communication skills in your application. Use clear and concise language to show us you can handle high-pressure situations with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Ark Recruitment EST
✨Know Your Aviation Basics
Before the interview, brush up on your knowledge of private aviation and charter brokerage. Familiarise yourself with key terms and processes related to charter bookings, as this will show your genuine interest in the industry and help you engage more effectively with the interviewers.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences that highlight your organisational skills. Think about times when you managed multiple tasks or bookings simultaneously, and be ready to discuss how you prioritised and ensured everything ran smoothly.
✨Demonstrate a Solutions-Focused Mindset
During the interview, be prepared to discuss how you handle high-pressure situations. Share specific instances where you faced challenges and how you approached them with a calm and solutions-oriented attitude. This will resonate well with the role's requirements.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.