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- Tasks: Build trust with clients, handle queries, and ensure outstanding service.
- Company: Join a values-led IT services business transforming tech in Devon & Cornwall.
- Benefits: Enjoy health cover, volunteering days, social events, and career progression.
- Why this job: Make a real impact while working in a supportive, culture-first environment.
- Qualifications: 2 years in a client-facing role; basic IT knowledge and driving licence required.
- Other info: Salary up to £30,000 with 25+ days holiday and personal development opportunities.
The predicted salary is between 21600 - 36000 £ per year.
Location: Plymouth (hybrid – regular client visits)
This is a great role with a well-established and values-led IT services business that has been transforming the way companies across Devon & Cornwall approach their technology needs. With decades of experience and a record of customer-first service and sustainable growth, this company is now looking for a Customer Success Executive to join their dynamic and collaborative team.
If you’re passionate about delivering exceptional client service, love building long-term relationships, and want to work in a supportive environment where culture comes first, this could be the ideal next step in your career.
- Career progression – Work closely with senior stakeholders, develop leadership exposure, and represent the company at key events.
- Impactful work – Build relationships that make a real difference to clients and support long-term business transformation.
- Supportive benefits – A strong package including health cover, volunteering days, social events, and meaningful progression.
Reporting to the Customer Success Manager, you’ll play a pivotal role in building trust-based relationships with assigned clients. You’ll ensure they’re getting the most out of their services, identifying opportunities for added value, and ensuring the renewal and retention of contracts through outstanding service and support.
- Handle client queries and complaints with professionalism and clarity.
- Attend client meetings and networking events (some out-of-hours work required).
- At least 2 years’ experience in a client-facing role, ideally in customer success, account management or similar.
- Basic understanding of IT services and tools (MS Office essential).
- Full UK driving licence and willingness to travel.
Bonus Points For:
- Background in IT services or technology sales/support.
Up to £30,000 salary depending on experience. ~25 days holiday + bank holidays (increases with service) ~ Healthcare scheme & life insurance (post probation) ~ Company pension ~ Regular team socials and company events ~ Supportive leadership and personal development opportunities.
Locations
Customer Success Manager - Hybrid Working employer: Ark Recruitment EST
Contact Detail:
Ark Recruitment EST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Hybrid Working
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since they prioritise a supportive environment, demonstrating your alignment with their values during conversations can set you apart.
✨Tip Number 2
Network with current employees or attend industry events where the company is present. Building connections can give you insights into the role and help you make a memorable impression.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in handling queries and complaints will showcase your suitability for the role.
✨Tip Number 4
Stay updated on the latest trends in IT services. Showing that you have a basic understanding of the tools and services relevant to the company will demonstrate your commitment and readiness for the role.
We think you need these skills to ace Customer Success Manager - Hybrid Working
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly in customer success or account management. Use specific examples to demonstrate how you've built long-term relationships and delivered exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client service and how you align with the company's values. Mention your understanding of IT services and tools, and how you can contribute to their mission of transforming technology needs.
Showcase Relevant Skills: Emphasise skills that are crucial for the role, such as communication, problem-solving, and relationship-building. Provide examples of how you've successfully handled client queries and complaints in the past.
Prepare for Interviews: If invited for an interview, be ready to discuss your previous experiences in detail. Prepare questions about the company culture and how they support career progression, showing your interest in being part of their team.
How to prepare for a job interview at Ark Recruitment EST
✨Research the Company
Before your interview, take some time to understand the company's values, mission, and the services they offer. This will help you align your answers with their culture and demonstrate your genuine interest in the role.
✨Prepare for Client Scenarios
As a Customer Success Manager, you'll be dealing with clients regularly. Prepare examples of how you've successfully handled client queries or complaints in the past. This will showcase your problem-solving skills and ability to build relationships.
✨Showcase Your IT Knowledge
While a basic understanding of IT services is required, it’s beneficial to brush up on relevant tools and technologies. Be ready to discuss how you can leverage these in your role to enhance client satisfaction.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your enthusiasm for the role and the company. Inquire about their approach to client success or how they measure the impact of their services. This demonstrates your proactive mindset.
