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- Tasks: Assist customers via phone, email, and live chat while managing orders and admin tasks.
- Company: Join a friendly, established team in a vibrant eCommerce environment.
- Benefits: Enjoy 25% staff discount, monthly pay, and 28 days holiday.
- Other info: Work in a dynamic atmosphere with potential for long-term career growth.
- Why this job: Be part of a growing company with opportunities for training and development.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
Due to continued expansion we are looking for another person to join our small, friendly and well-established team. This full-time role is based at our new 25,000 sq. ft warehouse in Wellington, Somerset. Located approximately 1 mile from Junction 26 of the M5, commutable from Wellington, Taunton, Bridgwater, Exeter and the surrounding area.
Full-time hours: Monday - Friday, 8:30am - 5pm.
The role will involve the following daily tasks:
- Dealing with incoming customer enquiries and queries via telephone, email, website live chat and our own help desk system
- Resolving any customer issues in a fair and timely manner
- Liaising with couriers to resolve delivery issues
- Processing sales enquiries, providing quotes and fulfilling sample requests
- Following up quotations and samples to help develop orders or useful feedback when not successful
- Collate product related sales and issues data and feedback to the relevant teams
- Processing customer orders and the associated paperwork
- Processing claims with couriers for lost or damaged parcels
- Monitoring and replying to customer feedback via various channels
- Other office admin duties as required
- Pro-actively creating opportunities for sales
Preferred knowledge, skills and abilities:
- Strong attention to detail and ability to work methodically
- Self-motivated and driven
- Excellent interpersonal and communication skills
- Organised with the ability to prioritise and multitask
- Ability to work as part of a team as well as independently
- IT literacy; comfortable using IT packages including Word, Excel, and Gmail
- Enthusiasm and a willingness to learn
- Someone who can work within a fast-paced and time-sensitive environment
- Good problem-solving skills and a proactive approach to tasks
- Ability to work with and manage KPIs
- Data Entry
- Experience of working within a fast-paced / eCommerce office environment would be an advantage but is not essential.
Benefits:
- 25% Staff Discount
- Working within a friendly and vibrant atmosphere
- Potential for long term opportunities and training and development
- 28 Days holiday per year
- Monthly Pay
- Pension Scheme
- Team incentives and outings
- Employed Status
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
eCommerce Customer Service Operative & Office Admin in Worcester employer: Ark Mat Rubber and Resin
Contact Detail:
Ark Mat Rubber and Resin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Customer Service Operative & Office Admin in Worcester
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or growth opportunities shows that you’re serious about your future with the company. Plus, it gives you a chance to see if they’re the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm and keeps you on their radar as they make their decision.
We think you need these skills to ace eCommerce Customer Service Operative & Office Admin in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the eCommerce Customer Service Operative role. Highlight your attention to detail, communication skills, and any relevant experience in customer service or office admin.
Craft a Personal Cover Letter: Use your cover letter to show us your personality! Explain why you’re excited about joining our friendly team and how your skills can contribute to our success. Don’t forget to mention your enthusiasm for learning and growing with us.
Showcase Your IT Skills: Since we value IT literacy, make sure to mention your comfort with tools like Word, Excel, and Gmail. If you have experience with any help desk systems or eCommerce platforms, definitely include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ark Mat Rubber and Resin
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the daily tasks and responsibilities, like handling customer enquiries and liaising with couriers. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to showcase your excellent interpersonal skills. Think of examples where you've successfully resolved customer issues or communicated effectively in a team setting. This will highlight your fit for the position.
✨Be Ready to Discuss Problem-Solving
Prepare to talk about specific instances where you've tackled challenges, especially in a fast-paced environment. Whether it’s resolving delivery issues or processing claims, having concrete examples will show that you can think on your feet and handle pressure.
✨Demonstrate Your IT Literacy
Since the role requires familiarity with IT packages like Word and Excel, be ready to discuss your experience with these tools. You might even want to mention any relevant projects or tasks where you used these applications effectively, as it shows you're prepared for the admin side of the job.