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- Tasks: Assist customers via phone, email, and live chat while managing orders and resolving issues.
- Company: Join a friendly, established team in a vibrant eCommerce environment.
- Benefits: Enjoy a 25% staff discount, monthly pay, and 28 days holiday per year.
- Other info: Casual dress code and team outings create a fun workplace atmosphere.
- Why this job: Be part of a growing company with opportunities for training and career development.
- Qualifications: Strong communication skills, attention to detail, and a proactive attitude are essential.
The predicted salary is between 22000 - 28000 £ per year.
Due to continued expansion we are looking for another person to join our small, friendly and well-established team. This full-time role is based at our new 25,000 sq. ft warehouse in Wellington, Somerset. Located approximately 1 mile from Junction 26 of the M5, commutable from Wellington, Taunton, Bridgwater, Exeter and the surrounding area.
Full-time hours: Monday - Friday, 8:30am - 5pm.
The role will involve the following daily tasks:
- Dealing with incoming customer enquiries and queries via telephone, email, website live chat and our own help desk system
- Resolving any customer issues in a fair and timely manner
- Liaising with couriers to resolve delivery issues
- Processing sales enquiries, providing quotes and fulfilling sample requests
- Following up quotations and samples to help develop orders or useful feedback when not successful
- Collate product related sales and issues data and feedback to the relevant teams
- Processing customer orders and the associated paperwork
- Processing claims with couriers for lost or damaged parcels
- Monitoring and replying to customer feedback via various channels
- Other office admin duties as required
- Pro-actively creating opportunities for sales
Preferred knowledge, skills and abilities:
- Strong attention to detail and ability to work methodically
- Self-motivated and driven
- Excellent interpersonal and communication skills
- Organised with the ability to prioritise and multitask
- Ability to work as part of a team as well as independently
- IT literacy; comfortable using IT packages including Word, Excel, and Gmail
- Enthusiasm and a willingness to learn
- Someone who can work within a fast-paced and time-sensitive environment
- Good problem-solving skills and a proactive approach to tasks
- Ability to work with and manage KPIs
- Data Entry
- Experience of working within a fast-paced / eCommerce office environment would be an advantage but is not essential.
Benefits:
- 25% Staff Discount
- Working within a friendly and vibrant atmosphere
- Potential for long term opportunities and training and development
- 28 Days holiday per year
- Monthly Pay
- Pension Scheme
- Team incentives and outings
- Employed Status
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
eCommerce Customer Service Operative & Office Admin in Wolverhampton employer: Ark Mat Rubber and Resin
Contact Detail:
Ark Mat Rubber and Resin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Customer Service Operative & Office Admin in Wolverhampton
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or growth opportunities shows that you’re serious about your future with the company. Plus, it gives you a chance to see if they’re the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace eCommerce Customer Service Operative & Office Admin in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the eCommerce Customer Service Operative role. Highlight your attention to detail, communication skills, and any relevant experience in customer service or office admin.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how you can contribute to our friendly team. Mention specific examples of how you've handled customer queries or resolved issues in the past.
Show Off Your IT Skills: Since we're looking for someone comfortable with IT packages like Word and Excel, don’t forget to mention your proficiency in these areas. If you have experience with help desk systems or data entry, make sure to include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at Ark Mat Rubber and Resin
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the daily tasks and responsibilities, like handling customer enquiries and liaising with couriers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to showcase your excellent interpersonal skills. Practice answering common customer service scenarios and think about how you would resolve issues. This will highlight your problem-solving abilities and your proactive approach.
✨Demonstrate Your Organisational Skills
The ability to multitask and stay organised is key for this position. Bring examples of how you've managed multiple priorities in the past, whether in previous jobs or during your studies. This will reassure the interviewer that you can handle the fast-paced environment they mentioned.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.