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- Tasks: Assist customers via phone, email, and live chat while managing orders and admin tasks.
- Company: Join a friendly team in a vibrant eCommerce environment at our new warehouse.
- Benefits: Enjoy 25% staff discount, monthly pay, and 28 days holiday per year.
- Other info: Casual dress code and team outings create a fun workplace atmosphere.
- Why this job: Be part of a growing company with opportunities for training and career development.
- Qualifications: Strong communication skills, attention to detail, and a proactive attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
Due to continued expansion we are looking for another person to join our small, friendly and well-established team. This full-time role is based at our new 25,000 sq. ft warehouse in Wellington, Somerset. Located approximately 1 mile from Junction 26 of the M5, commutable from Wellington, Taunton, Bridgwater, Exeter and the surrounding area.
Full-time hours: Monday - Friday, 8:30am - 5pm.
The role will involve the following daily tasks:
- Dealing with incoming customer enquiries and queries via telephone, email, website live chat and our own help desk system
- Resolving any customer issues in a fair and timely manner
- Liaising with couriers to resolve delivery issues
- Processing sales enquiries, providing quotes and fulfilling sample requests
- Following up quotations and samples to help develop orders or useful feedback when not successful
- Collate product related sales and issues data and feedback to the relevant teams
- Processing customer orders and the associated paperwork
- Processing claims with couriers for lost or damaged parcels
- Monitoring and replying to customer feedback via various channels
- Other office admin duties as required
- Pro-actively creating opportunities for sales
Preferred knowledge, skills and abilities:
- Strong attention to detail and ability to work methodically
- Self-motivated and driven
- Excellent interpersonal and communication skills
- Organised with the ability to prioritise and multitask
- Ability to work as part of a team as well as independently
- IT literacy; comfortable using IT packages including Word, Excel, and Gmail
- Enthusiasm and a willingness to learn
- Someone who can work within a fast-paced and time-sensitive environment
- Good problem-solving skills and a proactive approach to tasks
- Ability to work with and manage KPIs
- Data Entry
- Experience of working within a fast-paced / eCommerce office environment would be an advantage but is not essential.
Benefits:
- 25% Staff Discount
- Working within a friendly and vibrant atmosphere
- Potential for long term opportunities and training and development
- 28 Days holiday per year
- Monthly Pay
- Pension Scheme
- Team incentives and outings
- Employed Status
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
eCommerce Customer Service Operative & Office Admin in Stockport employer: Ark Mat Rubber and Resin
Contact Detail:
Ark Mat Rubber and Resin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Customer Service Operative & Office Admin in Stockport
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your skills and experiences clearly.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or growth opportunities shows that you’re keen on the role and want to be an active part of their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to jump into the eCommerce world with us!
We think you need these skills to ace eCommerce Customer Service Operative & Office Admin in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the eCommerce Customer Service Operative role. Highlight your attention to detail, communication skills, and any relevant experience in customer service or admin tasks.
Craft a Personal Cover Letter: Use your cover letter to show us your personality! Explain why you’re excited about joining our friendly team and how your skills can contribute to our success. Don’t forget to mention your enthusiasm for learning and growing with us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem solvers, so share any experiences where you’ve resolved customer issues or improved processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ark Mat Rubber and Resin
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the daily tasks and responsibilities, especially around customer service and office admin duties. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves dealing with customer enquiries and liaising with couriers, it's crucial to demonstrate your excellent interpersonal skills. Practice articulating your thoughts clearly and concisely, and be ready to share examples of how you've effectively resolved customer issues in the past.
✨Highlight Your Organisational Skills
The ability to multitask and prioritise is key for this position. Prepare to discuss how you manage your time and keep track of various tasks. You might even want to bring a simple example of a time when you successfully juggled multiple responsibilities to illustrate your point.
✨Be Proactive and Enthusiastic
Employers love candidates who show enthusiasm and a willingness to learn. During the interview, express your eagerness to contribute to the team and tackle challenges head-on. Share any relevant experiences where you took initiative or went above and beyond to achieve a goal.