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- Tasks: Assist customers via phone, email, and live chat while managing orders and admin tasks.
- Company: Join a friendly, established team in a vibrant eCommerce environment.
- Benefits: Enjoy 25% staff discount, monthly pay, and 28 days holiday.
- Other info: Work in a dynamic atmosphere with potential for long-term career growth.
- Why this job: Be part of a growing company with opportunities for training and development.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 22000 - 28000 £ per year.
Due to continued expansion we are looking for another person to join our small, friendly and well-established team. This full-time role is based at our new 25,000 sq. ft warehouse in Wellington, Somerset. Located approximately 1 mile from Junction 26 of the M5, commutable from Wellington, Taunton, Bridgwater, Exeter and the surrounding area.
Full-time hours: Monday - Friday, 8:30am - 5pm.
The role will involve the following daily tasks:
- Dealing with incoming customer enquiries and queries via telephone, email, website live chat and our own help desk system
- Resolving any customer issues in a fair and timely manner
- Liaising with couriers to resolve delivery issues
- Processing sales enquiries, providing quotes and fulfilling sample requests
- Following up quotations and samples to help develop orders or useful feedback when not successful
- Collate product related sales and issues data and feedback to the relevant teams
- Processing customer orders and the associated paperwork
- Processing claims with couriers for lost or damaged parcels
- Monitoring and replying to customer feedback via various channels
- Other office admin duties as required
- Pro-actively creating opportunities for sales
Preferred knowledge, skills and abilities:
- Strong attention to detail and ability to work methodically
- Self-motivated and driven
- Excellent interpersonal and communication skills
- Organised with the ability to prioritise and multitask
- Ability to work as part of a team as well as independently
- IT literacy; comfortable using IT packages including Word, Excel, and Gmail
- Enthusiasm and a willingness to learn
- Someone who can work within a fast-paced and time-sensitive environment
- Good problem-solving skills and a proactive approach to tasks
- Ability to work with and manage KPIs
- Data Entry
- Experience of working within a fast-paced / eCommerce office environment would be an advantage but is not essential.
Benefits:
- 25% Staff Discount
- Working within a friendly and vibrant atmosphere
- Potential for long term opportunities and training and development
- 28 Days holiday per year
- Monthly Pay
- Pension Scheme
- Team incentives and outings
- Employed Status
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
eCommerce Customer Service Operative & Office Admin in Stevenage employer: Ark Mat Rubber and Resin
Contact Detail:
Ark Mat Rubber and Resin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Customer Service Operative & Office Admin in Stevenage
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with customer enquiries, make sure you can articulate your thoughts clearly. Role-play common scenarios with a friend or family member to build confidence.
✨Tip Number 3
Be proactive! If you see an opportunity to improve a process or solve a problem, mention it during your interview. This shows that you’re not just looking to fill a position but are eager to contribute positively to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace eCommerce Customer Service Operative & Office Admin in Stevenage
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love a friendly and approachable vibe, so don’t be afraid to show us who you are while keeping it professional.
Tailor Your Application: Make sure to tailor your application to the eCommerce Customer Service Operative role. Highlight your relevant skills and experiences that match the job description, especially your communication and problem-solving abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team.
How to prepare for a job interview at Ark Mat Rubber and Resin
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the daily tasks and responsibilities, such as handling customer enquiries and liaising with couriers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As an eCommerce Customer Service Operative, strong communication skills are key. Prepare examples of how you've effectively resolved customer issues in the past, whether through phone, email, or live chat. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges or resolved conflicts. Think about times when you had to manage delivery issues or process claims with couriers. Highlighting your proactive approach will show that you can handle the fast-paced environment they’re looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.