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- Tasks: Assist customers via phone, email, and live chat while managing orders and admin tasks.
- Company: Join a friendly, established team in a vibrant eCommerce environment.
- Benefits: Enjoy a 25% staff discount, monthly pay, and 28 days holiday.
- Other info: Work in a dynamic atmosphere with potential for long-term career growth.
- Why this job: Be part of a growing company with opportunities for training and development.
- Qualifications: Strong communication skills, attention to detail, and IT literacy are essential.
The predicted salary is between 24000 - 30000 £ per year.
Due to continued expansion we are looking for another person to join our small, friendly and well-established team. This full-time role is based at our new 25,000 sq. ft warehouse in Wellington, Somerset. Located approximately 1 mile from Junction 26 of the M5, commutable from Wellington, Taunton, Bridgwater, Exeter and the surrounding area.
Full-time hours: Monday - Friday, 8:30am - 5pm.
The role will involve the following daily tasks:
- Dealing with incoming customer enquiries and queries via telephone, email, website live chat and our own help desk system
- Resolving any customer issues in a fair and timely manner
- Liaising with couriers to resolve delivery issues
- Processing sales enquiries, providing quotes and fulfilling sample requests
- Following up quotations and samples to help develop orders or useful feedback when not successful
- Collate product related sales and issues data and feedback to the relevant teams
- Processing customer orders and the associated paperwork
- Processing claims with couriers for lost or damaged parcels
- Monitoring and replying to customer feedback via various channels
- Other office admin duties as required
- Pro-actively creating opportunities for sales
Preferred knowledge, skills and abilities:
- Strong attention to detail and ability to work methodically
- Self-motivated and driven
- Excellent interpersonal and communication skills
- Organised with the ability to prioritise and multitask
- Ability to work as part of a team as well as independently
- IT literacy; comfortable using IT packages including Word, Excel, and Gmail
- Enthusiasm and a willingness to learn
- Someone who can work within a fast-paced and time-sensitive environment
- Good problem-solving skills and a proactive approach to tasks
- Ability to work with and manage KPIs
- Data Entry
- Experience of working within a fast-paced / eCommerce office environment would be an advantage but is not essential.
Benefits:
- 25% Staff Discount
- Working within a friendly and vibrant atmosphere
- Potential for long term opportunities and training and development
- 28 Days holiday per year
- Monthly Pay
- Pension Scheme
- Team incentives and outings
- Employed Status
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
eCommerce Customer Service Operative & Office Admin in Luton employer: Ark Mat Rubber and Resin
Contact Detail:
Ark Mat Rubber and Resin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Customer Service Operative & Office Admin in Luton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your skills and experiences clearly.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or growth opportunities shows that you’re keen on contributing and growing within the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our friendly team.
We think you need these skills to ace eCommerce Customer Service Operative & Office Admin in Luton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love a friendly and approachable vibe, so don’t be afraid to show us who you are while keeping it professional.
Tailor Your Application: Make sure to tailor your application to the eCommerce Customer Service Operative role. Highlight your relevant skills and experiences that match the job description, especially your communication and problem-solving abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team.
How to prepare for a job interview at Ark Mat Rubber and Resin
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the daily tasks and responsibilities, like handling customer enquiries and liaising with couriers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to showcase your excellent interpersonal skills. Practice answering common customer service scenarios and think about how you would resolve issues. This will highlight your problem-solving abilities and your proactive approach.
✨Demonstrate Your Organisational Skills
The ability to multitask and stay organised is crucial for this position. Bring examples of how you've managed multiple priorities in the past, whether in previous jobs or during your studies. This will reassure the interviewers that you can handle the fast-paced environment they mentioned.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.