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- Tasks: Assist customers via phone, email, and live chat while managing orders and admin tasks.
- Company: Join a friendly, established team in a vibrant eCommerce environment.
- Benefits: Enjoy 25% staff discount, monthly pay, and 28 days holiday.
- Other info: Fast-paced role with potential for long-term career growth.
- Why this job: Be part of a growing company with opportunities for training and development.
- Qualifications: Strong communication skills, attention to detail, and IT literacy required.
The predicted salary is between 24000 - 30000 £ per year.
Due to continued expansion we are looking for another person to join our small, friendly and well-established team. This full-time role is based at our new 25,000 sq. ft warehouse in Wellington, Somerset. Located approximately 1 mile from Junction 26 of the M5, commutable from Wellington, Taunton, Bridgwater, Exeter and the surrounding area.
Full-time hours: Monday - Friday, 8:30am - 5pm.
The role will involve the following daily tasks:
- Dealing with incoming customer enquiries and queries via telephone, email, website live chat and our own help desk system
- Resolving any customer issues in a fair and timely manner
- Liaising with couriers to resolve delivery issues
- Processing sales enquiries, providing quotes and fulfilling sample requests
- Following up quotations and samples to help develop orders or useful feedback when not successful
- Collate product related sales and issues data and feedback to the relevant teams
- Processing customer orders and the associated paperwork
- Processing claims with couriers for lost or damaged parcels
- Monitoring and replying to customer feedback via various channels
- Other office admin duties as required
- Pro-actively creating opportunities for sales
Preferred knowledge, skills and abilities:
- Strong attention to detail and ability to work methodically
- Self-motivated and driven
- Excellent interpersonal and communication skills
- Organised with the ability to prioritise and multitask
- Ability to work as part of a team as well as independently
- IT literacy; comfortable using IT packages including Word, Excel, and Gmail
- Enthusiasm and a willingness to learn
- Someone who can work within a fast-paced and time-sensitive environment
- Good problem-solving skills and a proactive approach to tasks
- Ability to work with and manage KPIs
- Data Entry
- Experience of working within a fast-paced / eCommerce office environment would be an advantage but is not essential.
Benefits:
- 25% Staff Discount
- Working within a friendly and vibrant atmosphere
- Potential for long term opportunities and training and development
- 28 Days holiday per year
- Monthly Pay
- Pension Scheme
- Team incentives and outings
- Employed Status
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
eCommerce Customer Service Operative & Office Admin in Bolton employer: Ark Mat Rubber and Resin
Contact Detail:
Ark Mat Rubber and Resin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Customer Service Operative & Office Admin in Bolton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with customer enquiries, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common scenarios with a friend.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will highlight your proactive approach and ability to handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace eCommerce Customer Service Operative & Office Admin in Bolton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love a friendly and approachable vibe, so don’t be afraid to show us who you are. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your relevant skills and experiences that match what we’re looking for in an eCommerce Customer Service Operative & Office Admin. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences – it makes our job easier when reviewing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy and know your way around online processes, which is super important for this role.
How to prepare for a job interview at Ark Mat Rubber and Resin
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the daily tasks and responsibilities, like handling customer enquiries and liaising with couriers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to showcase your excellent interpersonal skills. Think of examples where you've successfully resolved customer issues or communicated effectively in a team. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Your Problem-Solving Abilities
Employers love candidates who can think on their feet. Prepare to discuss specific instances where you've tackled challenges, especially in a fast-paced environment. Highlight how you approached the problem, what steps you took, and the outcome. This will show that you have the proactive mindset they're looking for.
✨Be Ready to Discuss IT Literacy
As the role requires familiarity with IT packages like Word, Excel, and Gmail, be ready to talk about your experience with these tools. You might even want to mention any relevant projects or tasks where you've used them effectively. This will reassure the interviewer that you can hit the ground running.