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- Tasks: Manage communication, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a leading veterinary group dedicated to putting pets first.
- Benefits: Enjoy competitive salary, generous leave, staff discounts, and mental health support.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Clear career progression with training opportunities in a supportive team environment.
The predicted salary is between 13 - 16 £ per hour.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We’re on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Ark Veterinary Clinic.
Location: 13 St Johns Street, Long Eaton, Nottingham, NG10 1BW
Contract: Permanent
Hours: 16 hours per week
Shift Pattern: Monday – Friday, 1:5 share on Saturday morning rota
Joining a CVS Vets-owned practice is more than just starting a job—it’s the beginning of a rewarding career with one of the UK’s leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you’ll become part of a supportive community focused on one goal: putting pets first. If you’re looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.
About the Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Patient Triage: Confidently assess and triage patients as needed
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- Emergency Assistance: Support veterinarians and nurses during emergencies
- Surgery Room Maintenance: Clean and maintain surgery rooms to ensure a sterile environment
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We’re Looking For
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You
- Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
- Generous 5-week annual leave plus Bank Holidays (pro rata)
- A collaborative and supportive team environment
- Staff discounts on veterinary services and products
- Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
- And so much more!
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you’ll gain the knowledge and confidence to deliver top-tier client service and advance your career with us. CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.
Ready to join us? Click the ‘Apply Now’ button below. Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist in Nottingham employer: Ark (Long Eaton)
Contact Detail:
Ark (Long Eaton) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CVS Vets and their mission. This will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be handling calls and interacting with clients all day. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've handled emotional situations in the past. This will demonstrate your ability to provide support to clients during tough times.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen to join our supportive community at CVS Vets. Don’t miss out on this opportunity!
We think you need these skills to ace Veterinary Receptionist in Nottingham
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in a veterinary setting to show us that you're the perfect fit for our team.
Tailor Your CV: Make sure your CV highlights your previous receptionist experience and any customer service skills. We want to see how your background aligns with the role of a Veterinary Receptionist, so don’t hold back!
Be Professional Yet Friendly: In your cover letter, strike a balance between professionalism and warmth. Remember, we’re looking for someone who can provide empathy and understanding to clients, so let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at CVS Vets!
How to prepare for a job interview at Ark (Long Eaton)
✨Know Your Stuff About Pets
Brush up on common pet care topics and veterinary practices. Being able to discuss animal health, behaviour, and the services offered at CVS Vets will show your passion and knowledge, making you stand out as a candidate.
✨Practice Your People Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Practise how to greet clients warmly and handle inquiries with empathy. Role-playing with a friend can help you feel more confident in real situations.
✨Familiarise Yourself with the Role
Review the job description thoroughly and understand the key responsibilities. Be ready to discuss how your previous experience aligns with tasks like managing communication and providing emotional support to clients.
✨Prepare Questions to Ask
Think of insightful questions to ask during the interview. This could include inquiries about team dynamics or opportunities for professional development. It shows your genuine interest in the role and the company culture.
