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- Tasks: Manage client communications and provide exceptional care for pets and their owners.
- Company: Join CVS Vets, a leading veterinary group dedicated to animal welfare.
- Benefits: Enjoy competitive pay, generous leave, and staff discounts on services.
- Why this job: Make a real difference in the lives of pets and their families every day.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a plus.
- Other info: Be part of a supportive team that values diversity and inclusion.
The predicted salary is between 13000 - 16000 £ per year.
Join Our Team as a Veterinary Client Care Coordinator! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We are on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Client Care Coordinator at our Ark Veterinary Clinic.
Location: To be based at our Long Eaton site - 13 St Johns Street, Long Eaton, Nottingham, NG10 1BW
Contract: Permanent
Hours: 16 hours per week
Shift Pattern: Monday - Friday, with a 1:5 share in the Saturday morning rota
About CVS Vets
Joining a CVS Vets-owned practice is more than just starting a job - it’s the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.
About the Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Patient Triage: Confidently assess and triage patients as needed
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- Emergency Assistance: Support veterinarians and nurses during emergencies
- Surgery Room Maintenance: Clean and maintain surgery rooms to ensure a sterile environment
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We’re Looking For
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You
- Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
- Generous 5-week annual leave plus Bank Holidays (pro rata)
- A collaborative and supportive team environment
- Staff discounts on veterinary services and products
- Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
- And so much more!
CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We are committed to building a workforce that reflects the diverse communities we serve.
Ready to join us? Click the 'Apply Now' button below. Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Client Care Coordinator in Nottingham employer: Ark (Long Eaton)
Contact Detail:
Ark (Long Eaton) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Client Care Coordinator in Nottingham
✨Tip Number 1
Get to know the company! Research CVS Vets and their mission to put pets first. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Veterinary Client Care Coordinator, you'll be handling calls and interacting with clients daily. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've handled emotional situations in the past. This will demonstrate your ability to connect with clients during tough times, which is crucial for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the CVS Vets family. Don’t miss out on this opportunity!
We think you need these skills to ace Veterinary Client Care Coordinator in Nottingham
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in a veterinary setting to show us you're the perfect fit for our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Client Care Coordinator role. Highlight your previous receptionist experience and any skills that match the job description, so we can see how you’d fit right in!
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality come through! We’re looking for someone who can connect with clients, so a friendly tone can make a big difference in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at CVS Vets!
How to prepare for a job interview at Ark (Long Eaton)
✨Know Your Stuff
Before the interview, brush up on your knowledge about CVS Vets and their mission to put pets first. Familiarise yourself with the role of a Veterinary Client Care Coordinator and think about how your previous experience as a receptionist can translate into this position.
✨Show Your Empathy
Since this role involves handling emotional situations, be prepared to discuss how you've provided support to clients in the past. Share specific examples that highlight your ability to empathise and communicate effectively, especially during distressing times.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and communication skills. Think about scenarios where you had to manage difficult clients or resolve queries efficiently, and be ready to share those stories.
✨Dress for Success
Even though it’s a veterinary clinic, first impressions matter! Dress smartly and professionally to show that you take the opportunity seriously. A polished appearance can help convey your commitment to the role and the values of CVS Vets.