At a Glance
- Tasks: Provide reception cover and admin support to staff, students, and parents.
- Company: Join a vibrant school community dedicated to student success.
- Benefits: Higher salaries, extensive training, gym discounts, and a generous pension scheme.
- Other info: Work in a dynamic environment with a focus on diversity and inclusion.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Experience in reception support, ideally in a school setting.
The predicted salary is between 33000 - 43000 £ per year.
We are now seeking a Primary Receptionist to join our team of staff. In this role you will provide reception cover as well as administrative support to the school including providing support to the Senior Leadership Team, staff, governors, students and parents. You will collaborate with the other members of the Primary office team to uphold the vision and ethos of the school at all times and provide excellent customer service to a range of stakeholders.
As part of the staff team, you will have the opportunity to work with great colleagues and develop your career through an outstanding professional development programme. You will also have the opportunity to work with colleagues across the network to develop excellent practice.
- Have experience of running effective reception support, ideally within a school environment.
- Be passionate about working in a school and with young people.
Salaries 2.5% higher than main pay scale. Twice as many training days as standard. Generous pension scheme. Gym discounts – offering up to 40%. Access to Employee Assistance Programme – providing free, confidential counselling, legal advice and a range of different support.
Isaac Newton Academy is a non-denominational, non-selective school, welcoming students of all backgrounds from the local community. Isaac Newton Academy is an all through school with students from Reception to Year 13. The school was founded on the belief that all students can make dramatic progress within the right environment. Students, teachers, staff and parents are committed to making Isaac Newton a vibrant and inclusive learning community in which everyone can succeed.
We offer a rich curriculum emphasising core academic subjects, whilst providing the facilities, time and specialist staff to ensure students develop across a range of subjects. Music is at the heart of our school, with every student learning an instrument and all secondary students having the chance to be part of our Big Band ensembles. Our Music Department were recently shortlisted for Excellence in Creative Arts at the TES School Awards 2023.
Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. Ark requires all employees to undertake an enhanced DBS check.
Reception / Admin (School) employer: ARK ISAAC NEWTON ACADEMY
Isaac Newton Academy is an exceptional employer, offering a supportive and collaborative work environment where staff can thrive. With a commitment to professional development, generous benefits including higher salaries, extensive training days, and access to wellness programmes, employees are empowered to grow their careers while contributing to a vibrant and inclusive learning community. Located in a diverse area, the academy fosters a culture of excellence, ensuring that every team member plays a vital role in shaping the future of students from Reception to Year 13.
StudySmarter Expert Advice🤫
We think this is how you could land Reception / Admin (School)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ARK ISAAC NEWTON ACADEMY. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ARK ISAAC NEWTON ACADEMY before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception / Admin (School)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ARK ISAAC NEWTON ACADEMY:Your cover letter is your chance to shine! Tell us why you want to work at ARK ISAAC NEWTON ACADEMY specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ARK ISAAC NEWTON ACADEMY!
How to prepare for a job interview at ARK ISAAC NEWTON ACADEMY
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
