Primary Receptionist

Primary Receptionist

Full-Time 30000 - 40000 £ / year (est.) No working from home possible
ARK ISAAC NEWTON ACADEMY

At a Glance

  • Tasks: Be the friendly face of our school, providing reception and admin support.
  • Company: Join a vibrant community at Ark Isaac Newton Academy.
  • Benefits: Enjoy competitive pay, generous training days, and great perks like gym discounts.
  • Other info: Diverse and inclusive environment with excellent growth opportunities.
  • Why this job: Make a real difference in students' lives while developing your career.
  • Qualifications: Experience in reception and a passion for working with young people.

The predicted salary is between 30000 - 40000 £ per year.

We are now seeking a Primary Receptionist to join our team of staff. The successful candidate will be the front-facing representative of Ark Isaac Newton Academy. In this role you will provide reception cover as well as administrative support to the school including providing support to the Senior Leadership Team, staff, governors, students and parents. You will collaborate with the other members of the Primary office team to uphold the vision and ethos of the school at all times and provide excellent customer service to a range of stakeholders.

We are highly ambitious for our students and our staff are pivotal to our success. As part of the staff team, you will have the opportunity to work with great colleagues and develop your career through an outstanding professional development programme. You will also have the opportunity to work with colleagues across the network to develop excellent practice. In addition, we offer attractive remuneration, above the national pay scales as well as a range of benefits.

The successful candidate will:

  • have experience of liaising with students, staff members and external stakeholders
  • have experience of running effective reception support, ideally within a school environment
  • possess excellent administrative and organisational skills
  • be committed to Ark’s ethos of high expectations
  • be passionate about working in a school and with young people

For further information on this brilliant opportunity as well as the fantastic benefits available, please see the job description and person specification below. If you would like to have an informal discussion with the Head of Primary about the role, or have technical questions about the application process, please contact our HR Lead, Sam Jones.

We look forward to receiving your application.

Benefits:

  • Salaries 2.5% higher than main pay scale.
  • Twice as many training days as standard.
  • Generous pension scheme.
  • Access to Ark rewards – a scheme offering savings from over 3,000 major retailers.
  • Interest-free loans – up to £5,000 available for season ticket or to buy a bicycle.
  • Gym discounts – offering up to 40%.
  • Access to Employee Assistance Programme – providing free, confidential counselling, legal advice and a range of different support.

Isaac Newton Academy is a non-denominational, non-selective school, welcoming students of all backgrounds from the local community. We opened in 2012 with our inaugural cohort of 180 year 7 students. Isaac Newton Academy is an all through school with students from Reception to Year 13. Our mission is - striving together to be pioneers whose legacy makes a positive difference for our world.

The school was founded on the belief that all students can make dramatic progress within the right environment. Students, teachers, staff and parents are committed to making Isaac Newton a vibrant and inclusive learning community in which everyone can succeed. We offer a rich curriculum emphasising core academic subjects, whilst providing the facilities, time and specialist staff to ensure students develop across a range of subjects. Music is at the heart of our school, with every student learning an instrument and all secondary students having the chance to be part of our Big Band ensembles.

Our school won Secondary School of the Year in the 2018 Shine a Light Awards for its commitment to developing students’ communication skills and was shortlisted for Secondary School of the Year in the 2018 TES Awards. Our Music Department were recently shortlisted for Excellence in Creative Arts at the TES School Awards 2023.

Diversity and inclusion: We aim to build a diverse and inclusive organisation where everyone – staff and students – can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective.

Safeguarding statement: Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants. Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred.

Please note we will be reviewing applications on an on-going basis and this role may close earlier than advertised depending on the level of response. We strongly encourage to submit your application at your earliest convenience.

Primary Receptionist employer: ARK ISAAC NEWTON ACADEMY

Ark Isaac Newton Academy is an exceptional employer, offering a supportive and collaborative work environment where staff are valued and encouraged to grow professionally. With competitive salaries above the national pay scale, extensive training opportunities, and a commitment to diversity and inclusion, employees can thrive while making a meaningful impact on students' lives in a vibrant community-focused school. The academy's ethos of high expectations and dedication to student success ensures that every team member plays a pivotal role in shaping the future.

ARK ISAAC NEWTON ACADEMY

Contact Details:

ARK ISAAC NEWTON ACADEMY Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Primary Receptionist

Get to Know the Company Culture

Before jumping into applications, it’s super helpful to understand the vibe at ARK ISAAC NEWTON ACADEMY. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.

Join Customer Support Communities

Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ARK ISAAC NEWTON ACADEMY before they even post them.

Attend Job Fairs or Networking Events

Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!

Show Off Your Skills with Customer Interactions

In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!

We think you need these skills to ace Primary Receptionist

Customer Service
Administrative Skills
Organisational Skills
Communication Skills
Liaising with Stakeholders
Reception Management
Team Collaboration

Some tips for your application 🫡

Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.

Tailor Your Cover Letter to ARK ISAAC NEWTON ACADEMY:Your cover letter is your chance to shine! Tell us why you want to work at ARK ISAAC NEWTON ACADEMY specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!

Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!

Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ARK ISAAC NEWTON ACADEMY!

How to prepare for a job interview at ARK ISAAC NEWTON ACADEMY

Show Off Your People Skills

In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!

Know the Tools of the Trade

Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!

Show Genuine Enthusiasm

As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!

Practice Common Scenarios

Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.