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For Companies At a Glance
- Tasks: Provide onsite IT support to schools and resolve technical issues.
- Company: Dynamic IT company focused on supporting education in the East Midlands.
- Benefits: Competitive salary, company van, and opportunities for professional growth.
- Why this job: Join a friendly team and make a difference in local schools with your tech skills.
- Qualifications: Experience with Office 365, Windows, and excellent communication skills required.
- Other info: Full driving licence needed; DBS check will be conducted.
The predicted salary is between 22000 - 26000 £ per year.
Location: Based in Pinchbeck, Spalding, South Lincolnshire, with work around the Lincoln area
Salary: £26,000 - £29,000 per annum
Vacancy Type: Full-time
The Role
We are looking for an enthusiastic individual to join our vibrant Spalding based IT company supporting businesses around the East Midlands. This role is working with our school’s contract customers (provided with a van) around the Lincoln area. The ideal candidate will have a proven understanding of Office 365, Windows desktop and server, with at least one year’s previous experience in a similar role, willingness to learn new skills and work independently. Excellent communications skills are essential and an expectation to complete your role effectively. Full UK Driving Licence is essential.
Key Responsibilities
- To provide onsite technical support on a variety of devices/systems to a set of assigned schools.
- Work with the Ark service desk resolving issues reported to them.
- Proactive and practical advice on equipment that is coming to end of life or could do with upgrading.
- Liaise onsite with 3rd party representatives e.g. Photocopier suppliers, Visitor signing in system suppliers.
We have a professional and friendly team of engineers ready to assist with new projects as well as day to day operations. We have a team of installers who are available for data cabling work, wireless installation, projector installations, CCTV etc, allowing a faster order to installation timescale. We supply hardware, software and are authorised resellers for most interactive products. The services we offer are specifically built for each organisation, dependant on the current infrastructure, future requirements and the continued delivery of core services. All of our contracts are tailored specifically for the organisation based on a mixture of hardware ownership and user requirements.
Skills and Qualifications
The ideal candidate will have:
- Excellent people skills.
- Excellent time management.
- Excellent Communications skills.
- Proven knowledge of Windows Active Directory and Office 365.
- Happy to work individually as well as part of a team.
- Full / clean driving license.
- Full DBS Check required.
About Us
Setup in 2001 to provide ICT support to both Education and Business, the business soon developed and by 2005, we became a limited company. With a proven record of working in the Lincolnshire Schools ICT Service since 2001, we continue to build on our experience and infrastructure. Based in Pinchbeck, Spalding, South Lincolnshire, the core of our focus is working with Primary Schools where we find a local service, complemented by regular visits by the same engineer has proved very successful. Now based in our own building in Pinchbeck, Spalding, we have the platform to develop for the next 10 years, along with warehouse space and a purpose built builds and repairs facility. We also have an office in Metheringham near Lincoln.
To Apply
If you feel you are a suitable candidate and would like to work for Ark ICT Solutions Ltd, please do not hesitate to apply.
IT Support Engineer - Schools Contracts in Spalding employer: Ark ICT Solutions Ltd
Contact Detail:
Ark ICT Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Schools Contracts in Spalding
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ark ICT Solutions. Understand their values, services, and the schools they work with. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT support and customer service. Think about how your experience with Office 365 and Windows can benefit the schools you'll be working with. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show off your people skills! Since this role involves working closely with schools, be ready to demonstrate your excellent communication abilities. Share examples of how you've successfully resolved issues or helped clients in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace IT Support Engineer - Schools Contracts in Spalding
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Office 365 and Windows systems. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about working with schools and how your people skills can make a difference. Keep it friendly and professional!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We love a good, easy-to-read application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ark ICT Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, Windows desktop, and server systems. Be ready to discuss your previous experiences and how you've tackled technical issues in the past. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your People Skills
Since this role involves working closely with schools and their staff, practice how you'll communicate technical information clearly and concisely. Think of examples where you've successfully resolved issues through effective communication, as this will highlight your excellent people skills.
✨Demonstrate Your Problem-Solving Ability
Prepare for scenario-based questions where you might need to troubleshoot a common issue. Think about how you would approach problems proactively and what advice you would give regarding equipment upgrades or end-of-life devices. This will showcase your practical mindset.
✨Be Ready to Discuss Your Independence
This role requires someone who can work independently as well as part of a team. Have examples ready that demonstrate your ability to manage your time effectively and take initiative when needed. This will reassure them that you can handle the responsibilities of the job without constant supervision.