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- Tasks: Provide onsite IT support to schools and resolve technical issues.
- Company: Dynamic IT company focused on education with a friendly team.
- Benefits: Competitive salary, company van, and opportunities for skill development.
- Why this job: Make a difference in schools while developing your IT skills.
- Qualifications: Experience with Office 365, Windows, and excellent communication skills.
- Other info: Join a supportive team with a focus on career growth.
The predicted salary is between 26000 - 29000 £ per year.
Location: Based in Pinchbeck, Spalding, South Lincolnshire, with work around the Lincoln area
Salary: £26,000 - £29,000 per annum
Vacancy Type: Full-time
The Role
We are looking for an enthusiastic individual to join our vibrant Spalding based IT company supporting businesses around the East Midlands. This role is working with our school contract customers (provided with a van) around the Lincoln area. The ideal candidate will have a proven understanding of Office 365, Windows desktop and server, with at least one year’s previous experience in a similar role, willingness to learn new skills and work independently. Excellent communication skills are essential and an expectation to complete your role effectively. Full UK Driving Licence is essential.
Key Responsibilities
- To provide onsite technical support on a variety of devices/systems to a set of assigned schools.
- Work with the Ark service desk resolving issues reported to them.
- Proactive and practical advice on equipment that is coming to end of life or could do with upgrading.
- Liaise onsite with 3rd party representatives e.g. Photocopier suppliers, Visitor signing in system suppliers.
We have a professional and friendly team of engineers ready to assist with new projects as well as day to day operations. We have a team of installers who are available for data cabling work, wireless installation, projector installations, CCTV etc, allowing a faster order to installation timescale. We supply hardware, software and are authorised resellers for most interactive products. The services we offer are specifically built for each organisation, dependent on the current infrastructure, future requirements and the continued delivery of core services. All of our contracts are tailored specifically for the organisation based on a mixture of hardware ownership and user requirements.
Skills and Qualifications
The ideal candidate will have:
- Excellent people skills.
- Excellent time management.
- Excellent communication skills.
- Proven knowledge of Windows Active Directory and Office 365.
- Happy to work individually as well as part of a team.
- Full / clean driving license.
- Full DBS Check required.
About Us
Setup in 2001 to provide ICT support to both Education and Business, the business soon developed and by 2005, we became a limited company. With a proven record of working in the Lincolnshire Schools ICT Service since 2001, we continue to build on our experience and infrastructure. Based in Pinchbeck, Spalding, South Lincolnshire, the core of our focus is working with Primary Schools where we find a local service, complemented by regular visits by the same engineer has proved very successful. Now based in our own building in Pinchbeck, Spalding, we have the platform to develop for the next 10 years, along with warehouse space and a purpose built builds and repairs facility. We also have an office in Metheringham near Lincoln.
To Apply
If you feel you are a suitable candidate and would like to work for Ark ICT Solutions Ltd, please do not hesitate to apply.
IT Support Engineer - Schools Contracts in Lincolnshire employer: Ark ICT Solutions Ltd
Contact Detail:
Ark ICT Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Schools Contracts in Lincolnshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ark ICT Solutions Ltd. Understand their values, services, and the schools they work with. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to IT support and customer service. Think about scenarios where you've solved problems or helped others, especially in a school environment. We want to hear your stories!
✨Tip Number 3
Show off your skills! If you have experience with Office 365, Windows desktop, or server management, be ready to discuss specific examples. Maybe even bring along a portfolio of your work or any relevant certifications to impress us!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace IT Support Engineer - Schools Contracts in Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Office 365 and Windows systems. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've tackled in previous jobs.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and our company. Let us know why you’re excited about supporting schools and how you can contribute to our team.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ark ICT Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, Windows desktop, and server systems. Be ready to discuss specific experiences where you've solved technical issues or improved systems in previous roles.
✨Show Off Your People Skills
Since this role involves working closely with schools and their staff, practice how you'll communicate technical information clearly and effectively. Think of examples where you've successfully interacted with non-technical users.
✨Demonstrate Your Problem-Solving Skills
Prepare to share instances where you've proactively identified issues and provided practical solutions. This could be about equipment upgrades or resolving technical problems quickly—show them you're a go-getter!
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with a frustrated school staff member or managing multiple support requests. Think through how you'd handle these scenarios calmly and efficiently.