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For Companies At a Glance
- Tasks: Provide onsite and remote IT support for businesses across the East Midlands.
- Company: Dynamic IT company with a focus on education and business support.
- Benefits: Competitive salary, access to a pool van, and a friendly team environment.
- Why this job: Join a vibrant team and make a real difference in tech support.
- Qualifications: Experience with Office 365, Windows systems, and excellent communication skills.
- Other info: Opportunity for growth in a supportive and professional setting.
The predicted salary is between 26000 - 29000 £ per year.
Location: Based in Pinchbeck, Spalding, South Lincolnshire, with work around the East Midlands
Salary: £26,000 - £29,000 per annum
Vacancy Type: Full-time
The Role
We are looking for an enthusiastic individual to join our vibrant Spalding based IT company supporting businesses around the East Midlands. This role is working with our business contract customers (you will have access to a pool van). The ideal candidate will have a proven understanding of Office 365, Windows desktop and server, with at least one years previous experience in a similar role, willingness to learn new skills and work independently. Excellent communications skills are essential and an expectation to complete your role effectively. Full UK Driving Licence is essential.
Key Responsibilities
- Provide onsite and remote technical support across desktops, networks, and cloud systems.
- Resolve support tickets within agreed timeframes.
- Troubleshoot issues efficiently and communicate clearly with customers.
- Act as a trusted point of contact during onsite visits.
- Provide advice on improvements, upgrades, and best practices.
We have a professional and friendly team of engineers ready to assist with new projects as well as day to day operations. We have a team of installers who are available for data cabling work, wireless installation, projector installations, CCTV etc, allowing a faster order to installation timescale. We supply hardware, software and are authorised resellers for most interactive products. The services we offer are specifically built for each organisation, dependant on the current infrastructure, future requirements and the continued delivery of core services. All of our contracts are tailored specifically for the organisation based on a mixture of hardware ownership and user requirements.
Skills and Qualifications
- Excellent people skills.
- Excellent time management.
- Excellent Communications skills.
- Proven knowledge of Windows Active Directory and Office 365.
- Happy to work individually as well as part of a team.
- Full / clean driving license.
- Full DBS Check required.
About Us
Setup in 2001 to provide ICT support to both Education and Business, the business soon developed and by 2005, we became a limited company. With a proven record of working in the Lincolnshire Schools ICT Service since 2001, we continue to build on our experience and infrastructure. Based in Pinchbeck, Spalding, South Lincolnshire, the core of our focus is working with Primary Schools where we find a local service, complemented by regular visits by the same engineer has proved very successful. Now based in our own building in Pinchbeck, Spalding, we have the platform to develop for the next 10 years, along with warehouse space and a purpose built builds and repairs facility. We also have an office in Metheringham near Lincoln.
To Apply
If you feel you are a suitable candidate and would like to work for Ark ICT Solutions Ltd, please do not hesitate to apply.
IT Support Engineer - Business Contracts in Lincolnshire employer: Ark ICT Solutions Ltd
Contact Detail:
Ark ICT Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Business Contracts in Lincolnshire
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in the East Midlands. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have a lead on that perfect IT Support Engineer role!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your CV but also gives you something tangible to discuss during interviews. We love seeing candidates who are proactive about their learning!
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of Office 365 and Windows systems. Practice explaining complex tech concepts in simple terms – it shows you can communicate effectively with clients, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for enthusiastic individuals who fit our team culture!
We think you need these skills to ace IT Support Engineer - Business Contracts in Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Office 365 and Windows systems. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the IT Support Engineer role and how your previous experiences have prepared you for this position. Keep it friendly and professional!
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Use clear language and structure your thoughts well. We want to see how you can communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ark ICT Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, Windows desktop, and server systems. Be ready to discuss specific scenarios where you've successfully resolved technical issues, as this will show your practical experience.
✨Show Off Your People Skills
Since excellent communication is key for this role, think of examples where you've effectively communicated with customers or team members. Practise explaining complex tech concepts in simple terms, as this will demonstrate your ability to connect with clients.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you approach troubleshooting. Think of a time when you faced a challenging support ticket and how you resolved it. This will highlight your analytical skills and your ability to work independently under pressure.
✨Be Ready to Discuss Improvements
The role involves advising on upgrades and best practices, so come prepared with ideas on how businesses can enhance their IT infrastructure. This shows that you're proactive and invested in helping clients succeed.