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For Companies At a Glance
- Tasks: Provide onsite IT support to schools and resolve technical issues.
- Company: Dynamic IT company focused on education with a friendly team.
- Benefits: Competitive salary, company van, and opportunities for skill development.
- Why this job: Make a difference in schools while working with tech you love.
- Qualifications: Experience with Office 365, Windows, and excellent communication skills.
- Other info: Join a supportive team and enjoy career growth in a vibrant environment.
The predicted salary is between 26000 - 29000 £ per year.
Location: Based in Pinchbeck, Spalding, South Lincolnshire, with work around the Lincoln area
Salary: £26,000 - £29,000 per annum
Vacancy Type: Full-time
The Role
We are looking for an enthusiastic individual to join our vibrant Spalding based IT company supporting businesses around the East Midlands. This role is working with our school contract customers (provided with a van) around the Lincoln area. The ideal candidate will have a proven understanding of Office 365, Windows desktop and server, with at least one year’s previous experience in a similar role, willingness to learn new skills and work independently. Excellent communication skills are essential and an expectation to complete your role effectively. Full UK Driving Licence is essential.
Key Responsibilities
- To provide onsite technical support on a variety of devices/systems to a set of assigned schools.
- Work with the Ark service desk resolving issues reported to them.
- Proactive and practical advice on equipment that is coming to end of life or could do with upgrading.
- Liaise onsite with 3rd party representatives e.g. Photocopier suppliers, Visitor signing in system suppliers.
We have a professional and friendly team of engineers ready to assist with new projects as well as day to day operations. We have a team of installers who are available for data cabling work, wireless installation, projector installations, CCTV etc., allowing a faster order to installation timescale. We supply hardware, software and are authorised resellers for most interactive products. The services we offer are specifically built for each organisation, dependent on the current infrastructure, future requirements and the continued delivery of core services. All of our contracts are tailored specifically for the organisation based on a mixture of hardware ownership and user requirements.
Skills and Qualifications
The ideal candidate will have:
- Excellent people skills.
- Excellent time management.
- Excellent communication skills.
- Proven knowledge of Windows Active Directory and Office 365.
- Happy to work individually as well as part of a team.
- Full / clean driving license.
- Full DBS Check required.
About Us
Setup in 2001 to provide ICT support to both Education and Business, the business soon developed and by 2005, we became a limited company. With a proven record of working in the Lincolnshire Schools ICT Service since 2001, we continue to build on our experience and infrastructure. Based in Pinchbeck, Spalding, South Lincolnshire, the core of our focus is working with Primary Schools where we find a local service, complemented by regular visits by the same engineer has proved very successful. Now based in our own building in Pinchbeck, Spalding, we have the platform to develop for the next 10 years, along with warehouse space and a purpose built builds and repairs facility. We also have an office in Metheringham near Lincoln.
To Apply
If you feel you are a suitable candidate and would like to work for Ark ICT Solutions Ltd, please do not hesitate to apply.
IT Support Engineer - Schools Contracts employer: Ark ICT Solutions Ltd
Contact Detail:
Ark ICT Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Schools Contracts
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ark ICT Solutions. Understand their values, services, and the schools they work with. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Brush up on your technical skills related to Office 365 and Windows systems. Be ready to discuss your previous experiences and how you've solved problems in the past. We want to see your practical knowledge in action!
✨Tip Number 3
Show off those people skills! As an IT Support Engineer, you'll be working closely with school staff. Prepare examples of how you've communicated effectively in previous roles. We love candidates who can connect with others and make tech talk easy to understand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you're proactive and keen to join our friendly team. Don’t miss out on this opportunity!
We think you need these skills to ace IT Support Engineer - Schools Contracts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Office 365 and Windows systems. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the role and how your background makes you a great fit. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. We want to see that you can express your thoughts well, both in writing and in person!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ark ICT Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, Windows desktop, and server systems. Be ready to discuss your previous experiences and how you've tackled technical issues in the past. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your People Skills
Since this role involves working closely with schools and their staff, practice how you'll communicate technical information clearly and concisely. Think of examples where you've successfully resolved issues through effective communication, as this will highlight your excellent people skills.
✨Demonstrate Your Problem-Solving Ability
Prepare for scenario-based questions where you might need to troubleshoot a common issue. Think about how you would approach problems proactively and what advice you would give regarding equipment upgrades or end-of-life technology. This will showcase your practical mindset.
✨Be Ready to Discuss Your Independence
As the role requires working independently, be prepared to share examples of when you've successfully managed tasks on your own. Highlight your time management skills and how you prioritise tasks, especially in a busy school environment.