Housing & Property Services Assistant Full Time, Permanent Position Ark Housing Association, based in Belfast, is a progressive housing association with ambitious plans for growth over the next five years. We are seeking to recruit an experienced and dedicated individual to join our organisation as Housing & Property Services Assistant. This is an office-based position, and the successful candidate will be working out of our offices at 43 Stockmans Way, Belfast BT9 7ET. Closing Date:11/09/2026 Reporting to the Housing & Customer Services Manager, you will be responsible for delivering exceptional, first point of contact, customer solutions across a wide range of customer service areas, in line with Ark Housings performance and customer service standards, and in accordance with our operational and strategic business plans. CORE AREAS OF RESPONSIBILITY: Call Handling / Customer Enquiries Provision of Customer Services Administrative Support Head Office Services Applicants must satisfy the following essential criteria: Have a minimum of 5 GCSEs or equivalent, including English and Maths Have a minimum of one years experience from the most recent three years in a similar role Knowledge of Data Protection and Confidentiality Requirements Excellent level of IT literacy with extensive experience in the use of a wide range of Microsoft Office products Excellent communication skills with a strong focus on the customer Ability to work within a team and collaborate on common goals Strong organisational skills to work in a pressurised environment, prioritising workloads to meet targets and achieve results Exceptional interpersonal skills, with the ability to build relationships and negotiate with others High level of accuracy and attention to detail Ability to think creatively and be able to drive to the continuous improvement of services Benefits include: Salary range £29,173 to £32,244 with a Contributory Pension Scheme (NILGOSC), (Currently 19% Employer Contribution). Remuneration including employer pension contribution is equivalent to £34,716 to £38,370. Salaries are reviewed annually and uplifted in accordance with the Associations Remuneration Policy. Access to a Salary Sacrifice Electric Car Leasing Scheme with Monthly Head Office Charging Allowance 22 days annual leave moving to 27 after 5 years service and 32 days after 10 years service. 13 customary holidays per annum. A range of excellent work and family friendly policies. Ark Housing reserves the right to enhance the criteria for the short listing of suitable candidates without further notification. Ark Housing is an equal opportunities employer. Applications are welcome from individuals irrespective of gender, marital status, disability, religion, race, ethnic origin, age or sexual orientation. Qualifications Essential Desirable Minimum of 5 GCSEs or equivalent, including English and Maths E Post GCSE Education i.e A-Level or Equivalent D Minimum of CIH Level 2 in Housing Practise D Membership of a Relevant Professional Body. E..g Chartered Institute of Housing D Experience Essential Desirable Minimum of one years experience from the most recent three years in in a similar role E Minimum of one years experience from the most recent three years in a similar role in at least two of the following areas: Repairs & Maintenance Housing Management Social Housing Advice / Customer Services D Knowledge Essential Desirable Knowledge of the Common Selection Scheme for Northern Ireland D Knowledge of Data Protection and Confidentiality Requirements E Skills & Abilities Essential Desirable Excellent level of IT literacy with extensive experience in the use of a wide range of Microsoft Office products E Excellent communication skills with a strong focus on the customer E Ability to work within a team and collaborate on common goals E Strong organisational skills to work in a pressurised environment, prioritising workloads to meet targets and achieve results E Exceptional interpersonal skills, with the ability to build relationships and negotiate with others E High level of accuracy and attention to detail E Ability to think creatively and be able to drive to the continuous improvement of services E CLOSING DATE AND TIME FOR RECEIPT FOR COMPLETED APPLICATIONS IS: FRIDAY 11th SEPTEMBER 2026 AT 12 NOON. Please note CVs will not be accepted. TPBN1_NI
