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- Tasks: Assist customers with inquiries and provide top-notch service in a dynamic office environment.
- Company: Join Ark Housing Association, a forward-thinking organisation dedicated to community growth in Belfast.
- Benefits: Enjoy a competitive salary, pension scheme, generous leave, and access to an on-site gym.
- Why this job: Be part of a supportive team that values innovation and customer satisfaction while making a real impact.
- Qualifications: 5 GCSEs including English and Maths, plus relevant experience in customer service.
- Other info: Applications close on 18th July 2025; CVs will not be accepted.
The predicted salary is between 23900 - 24900 £ per year.
Ark Housing Association based in Belfast is a progressive Housing Association with ambitious plans for growth over the next five years. We are seeking to recruit an experienced and dedicated individual to join our organisation as Housing & Property Services Assistant. This is an office-based position and the successful candidate will be working out of our offices at 43 Stockmans Way, Belfast BT9 7ET.
Reporting to the Housing & Customer Services Manager, you will be responsible for delivering exceptional, first point of contact, customer solutions across a wide range of customer service areas, in line with Ark Housing's performance and customer service standards, and in accordance with our operational and strategic business plans.
CORE AREAS OF RESPONSIBILITY:- Call Handling / Customer Enquiries
- Provision of Customer Services
- Administrative Support
- Head Office Services
Applicants must satisfy the following essential criteria:
- Have a minimum of 5 GCSEs or equivalent, including English and Maths
- Have a minimum of one year's experience from the most recent three years in a similar role
- Knowledge of Data Protection and Confidentiality Requirements
- Excellent level of IT literacy with extensive experience in the use of a wide range of Microsoft Office products
- Excellent communication skills with a strong focus on the customer
- Ability to work within a team and collaborate on common goals
- Strong organisational skills to work in a pressurised environment, prioritising workloads to meet targets and achieve results
- Exceptional interpersonal skills, with the ability to build relationships and negotiate with others
- High level of accuracy and attention to detail
- Ability to think creatively and be able to drive to the continuous improvement of services
Benefits include:
- Salary range £27,984 to £29,398 with a Contributory Pension Scheme (NILGOSC), (Currently 19% Employer Contribution).
- Access to a Salary Sacrifice Electric Car Leasing Scheme with Monthly Head Office Charging Allowance
- 22 days annual leave moving to 27 after 5 years service and 32 days after 10 years service.
- 13 customary holidays per annum.
- A range of excellent work and family friendly policies.
- On site gym
Ark Housing reserves the right to enhance the criteria for the short listing of suitable candidates without further notification. Ark Housing is an equal opportunities employer. Applications are welcome from individuals irrespective of gender, marital status, disability, religion, race, ethnic origin, age or sexual orientation.
CLOSING DATE AND TIME FOR RECEIPT FOR COMPLETED APPLICATIONS IS: FRIDAY 18TH JULY 2025 AT 12 NOON. Please note CVs will not be accepted.
Housing & Property Services Assistant employer: Ark Housing
Contact Detail:
Ark Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Property Services Assistant
✨Tip Number 1
Familiarise yourself with Ark Housing Association's values and mission. Understanding their commitment to customer service and community engagement will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Brush up on your knowledge of data protection and confidentiality requirements, as these are crucial in the housing sector. Being able to discuss how you would handle sensitive information can set you apart from other candidates.
✨Tip Number 3
Prepare examples of your previous customer service experiences, particularly in handling enquiries and resolving issues. Highlighting specific situations where you demonstrated exceptional communication skills will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of Ark Housing Association if possible. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Housing & Property Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your customer service experience, IT literacy, and any administrative roles you've held.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities and requirements listed in the job description. Use examples from your past experiences to demonstrate how you meet the essential criteria.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your GCSEs or equivalent, and any additional training related to housing or customer service. Mention any memberships in professional bodies if applicable.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Ark Housing
✨Showcase Your Customer Service Skills
As a Housing & Property Services Assistant, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you've handled challenging situations. Use specific examples to demonstrate your ability to provide exceptional service.
✨Familiarise Yourself with Data Protection Policies
Understanding data protection and confidentiality is crucial in this role. Brush up on relevant policies and be ready to explain how you would ensure compliance when handling customer information during the interview.
✨Highlight Your IT Proficiency
Since the job requires extensive use of Microsoft Office products, be ready to discuss your IT skills. Mention any specific software or tools you are proficient in and how they can help you excel in this position.
✨Demonstrate Team Collaboration
This role involves working closely with others. Prepare to share examples of how you've successfully collaborated with team members in the past, focusing on your communication and interpersonal skills.