At a Glance
- Tasks: Lead a team to support individuals facing homelessness and manage service delivery.
- Company: Celebrating 10 years of impactful service in supported housing.
- Benefits: Opportunity to shape strategy, competitive salary, and professional development.
- Other info: Join us at an exciting time of change and growth.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Experience in management and a passion for supporting vulnerable individuals.
The predicted salary is between 30000 - 40000 £ per year.
We have just reached our 10th anniversary and are about to embark on an exciting period of change.
We are looking for a dynamic Service Manager with big ideas for supported housing and an ambition to turn those into reality.
This is a new role created at the start of a new chapter so you will have the opportunity to shape the strategy and to provide leadership to the service delivery teams to achieve our goals.
Purpose of the post.
- Lead and support a team of Housing support workers to deliver a high quality service, supporting individuals with multiple disadvantage who are facing homelessness. - Manage an effective high-performance culture through regular 1:1s, objective setting and appraisals, providing additional support where necessary to overcome challenges and barriers. - Fulfil all mandatory line management responsibilities (e. g. annual leave and sickness management), providing strong leadership throughout the entire employee life cycle in accordance with the organisation's policies - Promoting a culture of safety, providing management of all safeguarding cases, incidents and complaints and taking effective action to minimise the impact of ASB - Maximising rental income through proactive management of allocations and rent collection. - Support the team to take ownership of any rent management matters for residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arears. - Implementing and being a champion for resident involvement: actively seeking feedback, managing complaints and driving improvements.
Service Manager employer: Ark Housing Trust
As a forward-thinking organisation celebrating a decade of impactful service, we offer an exceptional work environment for our Service Manager role. Our commitment to employee growth is evident through tailored support and leadership development opportunities, fostering a culture of collaboration and innovation. Located in a vibrant community, you will play a pivotal role in shaping strategies that directly improve the lives of individuals facing homelessness, making your work both meaningful and rewarding.
