ARK Housing Association seeks an Assistant Director of Housing & Customer Experience to guide Housing, Neighbourhood and Customer Services across Ark. This senior leadership role drives a customer-first agenda and helps shape a new 5-year plan while evolving digital services.
You will lead a strategic, hands-on team with accountability for performance, compliance and service excellence, delivering outcomes for thousands of customers and communities.
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Senior Housing & Customer Experience Lead - 4-Day Week employer: Ark Housing Association
Ark is an exceptional employer that prioritises the well-being and growth of its employees, offering competitive pay starting at the Real Living Wage and opportunities for career advancement. With a supportive work culture in Galashiels, our team enjoys flexible shift patterns and a commitment to recognising individual contributions, making it a fulfilling place to work for those passionate about making a difference in people's lives.
