At a Glance
- Tasks: Provide essential support to homeless families and ensure high-quality service delivery.
- Company: Join Ark Housing Association, a leader in community support and housing services.
- Benefits: Competitive salary, hybrid working, generous leave, and private health insurance.
- Other info: Flexible hours and excellent career progression opportunities await you.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Relevant qualification and experience in support services required.
The predicted salary is between 29173 - 32244 € per year.
Ark Housing Association is seeking to recruit an experienced and dedicated individual to join the organisation as Floating Support Officer. This position is on a permanent full-time employment basis. Reporting to Team Leaders and Homeless Services Manager, the postholder will ensure the delivery of a comprehensive floating support service for homeless families and provide high-quality services to our Homeless Services clients in accordance with the strategic objectives of Ark Housing.
Our Homeless Family Service has been developed in partnership with the Northern Ireland Housing Executive (NIHE) and is funded by the Department for Communities (DfC) through the Supporting People Programme.
Qualifications / Experience
- A relevant qualification (QCF/NVQ Level 2 or equivalent e.g. 5 GCSEs)
- 1 years experience in providing support services to individuals or families or 3 years experience in providing support services to individuals or families
- 1 years experience in:
- Developing person centred needs/risk assessments and support plans
- Managing case loads
- Advocating on a persons behalf
- Working in partnership with external agencies
Benefits include:
- Salary points 22-26 £29,173.94 - £32,244.10 with a Contributory Pension Scheme (NILGOSC), (Currently 15.5% Employer Contribution).
- Salaries are reviewed annually and uplifted in accordance with the Associations Remuneration Policy.
- This post attracts an annual essential car user allowance of £1,239 (payable in monthly instalments) and mileage is reimbursed at a rate of £0.45p per mile travelled for work purposes.
- 22 days annual leave moving to 27 after 5 years service and 32 days after 10 years service; 13 customary holidays per annum;
- A range of excellent work and family friendly policies;
- Hybrid working policy;
- Private Health Insurance
- Access to an EV (Electric Car) Salary Sacrifice Scheme.
Knowledge
- Working knowledge of Data Protection legislation, policy & best practice as it applies to Northern Ireland and corporate bodies.
- Working knowledge of Equality legislation, policy & best practice as it applies to Northern Ireland and corporate bodies.
- Housing related support
- The benefit system
Skills & Abilities
- Excellent level of IT literacy with experience in the use of a wide range of Microsoft Office products.
Other
- Full driving license and access to own car for travel.
- Be able to work flexible hours if required, including evenings and weekends.
Ark Housing reserves the right to enhance the criteria for the short listing of suitable candidates without further notification. Closing Date for Receipt of Completed Applications is: Friday 5th June 2026 by 4pm. Ark Housing is an equal opportunities employer. Applications are welcome from individuals irrespective of gender, marital status, disability, religion, race, ethnic origin, age or sexual orientation.
Support Officer - Hybrid Working in Belfast employer: ARK Housing Association
Ark Housing Association is an exceptional employer that prioritises the well-being and professional development of its staff. With a strong commitment to work-life balance through hybrid working options, competitive salaries, and generous leave policies, employees are supported in their roles while making a meaningful impact on the lives of homeless families. The organisation fosters a collaborative and inclusive work culture, providing opportunities for growth and access to valuable benefits such as private health insurance and an electric vehicle salary sacrifice scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer - Hybrid Working in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and support services sector. Attend local events or online webinars to meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to support services. Think about your experiences with case management and advocacy, and be ready to share specific examples. We want to hear how you’ve made a difference in someone’s life!
✨Tip Number 3
Show your passion for helping others! When you get the chance to chat with potential employers, let them know why you’re dedicated to supporting homeless families. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make it happen together!
We think you need these skills to ace Support Officer - Hybrid Working in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Floating Support Officer. Use keywords from the job description to show that you understand what Ark Housing is looking for.
Showcase Relevant Experience:When detailing your experience, focus on specific examples where you've developed person-centred assessments or managed caseloads. This will help us see how you can contribute to our Homeless Family Service.
Be Clear and Concise:Keep your application straightforward and to the point. Avoid jargon and ensure your writing is easy to read. We want to get a clear picture of your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at ARK Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of homelessness services and the specific support needs of families. Familiarise yourself with Ark Housing Association's mission and values, as well as any recent news or developments in the sector. This will show that you're genuinely interested and informed.
✨Showcase Your Experience
Prepare to discuss your relevant experience in detail. Think about specific examples where you've developed person-centred assessments or managed caseloads. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the role, team dynamics, or the challenges faced by the Homeless Services department. This not only shows your enthusiasm but also helps you gauge if the organisation is the right fit for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Ark Housing is looking for dedicated individuals, so being authentic and showing your passion for helping others can make a lasting impression. Relax and be confident in what you bring to the table!
