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- Tasks: Provide exceptional customer service and administrative support in a dynamic team environment.
- Company: Join Ark, a leading provider of care and support for individuals with disabilities.
- Benefits: Enjoy hybrid working, flexible hours, employee discounts, and up to 36 days paid holiday.
- Why this job: Make a real impact while developing your skills in a supportive and inclusive culture.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: This is a 1-year fixed term contract based in Edinburgh with a focus on community support.
The predicted salary is between 20800 - 29100 £ per year.
We have a fantastic opportunity for a Customer Service Assistant to join Ark on a 1-year Fixed Term Contract. The purpose of this post is to provide administration support to the Neighbourhood Services and Asset Management Teams and to deliver exceptional front line customer service across Ark’s business.
Join Ark's dynamic team as a Customer Services Advisor, where you will play a pivotal role in both the Housing and Neighbourhood Services and Asset Management Teams. This diverse position requires meticulous attention to detail, excellent multitasking abilities, and the flexibility to adapt to changing priorities. As a key member of our customer-focused teams, you will provide administrative support to ensure exceptional service delivery across all aspects of Ark's operations.
Amongst other responsibilities, the Customer Services Advisors act as a first point of contact for customers in relation to all housing and property queries, managing customer expectations and ensuring that customers are clear on timescales and next steps, following the principle of right first time. Provide business administration support across Housing and Customer Services and Asset Management.
The Customer Service Advisor reports directly to the Customer Services Officer.
Why Ark?
- Hybrid Working: Enjoy the flexibility of splitting your work week between working from home and our Main Office in Edinburgh.
- Flexible Working Times: Not a 9am - 5pm person. Ark allows you to flex your start & finish time in agreement with your line manager.
- Employee Assistance Program: Ark's Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
- Employee Discounts: Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
- Annual Leave Buy & Sell Scheme: Employees have the option to sell or buy additional annual leave, up to a maximum of 5 days (or 1 working week for part-time staff) per year.
In return for your valuable contribution, Ark will also offer you:
- Up to 36 days paid holiday per year pro rata
- 4% Contributory pension scheme
- Cycle to Work Scheme
As with all of our head office roles, we exist to support Ark’s mission. Ark is a major provider of Care and Support to people with long term and enduring conditions including learning disability, mental health issues, dementia and autism. As a Housing Association, we provide a range of accommodation much of which has been designed or adapted to meet the needs of people with disabilities. Our aim is to create the best possible customer outcomes through our highly skilled people, the provision of high-quality affordable homes and excellent care.
Please click the Apply button now to apply on our site. CVs will not be accepted. Applications close at 12 noon on Monday 21st April 2025. Interview will be held in person at Ark's Main Office in Edinburgh.
Customer Services Advisor employer: ARK Housing Association Ltd
Contact Detail:
ARK Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with Ark's mission and values. Understanding their commitment to providing care and support will help you align your responses during the interview, showcasing your passion for customer service in a similar context.
✨Tip Number 2
Prepare examples of how you've handled customer queries in the past. Think about specific situations where you managed expectations or resolved issues effectively, as this will demonstrate your ability to deliver exceptional front-line service.
✨Tip Number 3
Highlight your multitasking skills. Since the role requires juggling various responsibilities, be ready to discuss how you've successfully managed multiple tasks simultaneously in previous roles.
✨Tip Number 4
Show your adaptability by discussing times when you've had to adjust to changing priorities. This will illustrate your flexibility and readiness to thrive in a dynamic work environment like Ark's.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Services Advisor position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle administrative tasks. Use specific examples from your past experiences to demonstrate your attention to detail and multitasking abilities.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for this role, such as communication, problem-solving, and adaptability. Make sure to include any experience in customer service or administration that relates directly to the job.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are key traits for a Customer Services Advisor.
How to prepare for a job interview at ARK Housing Association Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Customer Services Advisor. Be prepared to discuss how your skills and experiences align with the requirements, especially in providing exceptional customer service and administrative support.
✨Showcase Your Multitasking Skills
Since the role requires excellent multitasking abilities, think of examples from your past experiences where you successfully managed multiple tasks at once. Be ready to share these during the interview to demonstrate your capability in handling various responsibilities.
✨Prepare for Customer Scenarios
Anticipate questions related to customer service scenarios. Think about how you would handle difficult customers or manage expectations regarding housing and property queries. Practising these responses can help you feel more confident during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about Ark's culture, team dynamics, or specific challenges faced by the Customer Services team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
