At a Glance
- Tasks: Support clients through their wellness journey and engage with the community.
- Company: Join ARK Health Group, a vibrant health and wellness business in Newry.
- Benefits: Competitive pay, flexible hours, and comprehensive training provided.
- Other info: Be part of a supportive team focused on client care and community engagement.
- Why this job: Make a real difference in clients' lives while growing your career in wellness.
- Qualifications: Experience in customer service or wellness is a plus, but not essential.
Hours: 30 hours per week
Schedule: Tuesday, Wednesday, Thursday and Saturday, with evening, event or webinar support
Pay: £[competitive rate - based on experience] per hour
Job type: Part-time / permanent
About us
ARK Health Group is a growing health and wellness business based in Newry. Through Inner Angel Health Clinic and ARK Fusion supplements, we support clients with gut health, wellness treatments, colonic hydrotherapy, nutrition support, sauna sessions and science-led supplement products. We are looking for a warm, confident and organised person to help strengthen our client experience, community engagement and follow-up processes.
About the role
This is a people-focused role supporting clients before, during and after their appointments. You will help with free consultation calls, client follow-up, rebooking, product and service enquiries, clinic flow, events and webinars. This role would suit someone with experience in customer service, wellness, beauty, health, fitness, hospitality, events, retail or sales who enjoys building trust with clients and representing a growing brand.
Key responsibilities
- Support clients from enquiry through to booking, appointment and follow-up.
- Carry out free consultation calls using approved guidance and scripts.
- Help clients feel comfortable, informed and supported.
- Assist with rebooking, aftercare messages, review requests and follow-up.
- Support the therapist team during busy clinic sessions.
- Help prepare treatment rooms and support smooth client flow.
- Explain approved product and service information clearly and professionally.
- Support product sales, displays, event stock and client enquiries.
- Represent ARK Health Group at local events, pop-ups, webinars and community activities.
- Capture client questions, leads and follow-up actions.
- Escalate clinical, medical or supplement safety questions to the appropriate team member.
About you
- Warm, approachable and professional.
- Confident speaking with clients in person and by phone.
- Interest in health and wellness.
- No specific degree required.
- Organised and reliable.
- Comfortable with follow-up and client engagement.
- Commercially aware without being pushy.
- Sensitive when speaking about health and wellbeing concerns.
- Interested in wellness, gut health, nutrition, supplements or preventative health.
- Comfortable using digital systems such as email, online booking systems and customer records.
- Flexible to support some events, webinars or occasional evening activity.
Experience required
- Experience in one or more of the following would be helpful:
- Sales or retail
- Events or community engagement
- Wellness, beauty, fitness, health or hospitality
- Clinic or reception support
Full training will be provided on ARK systems, products, services and approved client communication. This is not a medical or clinical advice role. The successful candidate will not diagnose, prescribe or provide treatment advice. Clear training and guidance will be provided on what can be discussed and when questions should be referred to the appropriate team member.
What we offer
- A varied role across clinic, client care, events and wellness retail.
- Training in ARK Health Group services and products.
- The opportunity to help shape the client journey in a growing health and wellness brand.
- A supportive team environment where client care, professionalism and follow-through matter.
To apply
Send your CV and a short note (2-3 sentences is perfect) about why this role suits you to hr@arkhealth.group. Applications are reviewed on a rolling basis.
Client Journey & Community Engagement Lead in Newry employer: Ark Health Group
ARK Health Group is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for those passionate about health and wellness. With a focus on employee growth, we offer comprehensive training in our services and products, allowing you to shape the client journey while engaging with the community. Located in Newry, our part-time role as a Client Journey & Community Engagement Lead provides a unique opportunity to connect with clients and contribute to a growing brand dedicated to enhancing well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Client Journey & Community Engagement Lead in Newry
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Ark Health Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Ark Health Group and let us see your personality shine through!
We think you need these skills to ace Client Journey & Community Engagement Lead in Newry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Ark Health Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Ark Health Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Ark Health Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Ark Health Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Ark Health Group will surely appreciate.
